Client Retention Specialist

Job Description

Job Description

CLIENT RETENTION SPECIALIST (Customer Service / Collections)

RNR Tire Express - Midwest is proud to provide our customers with affordable wheels and tires. Our customers choose us for our unmatched service, large in-stock inventory, flexibility, pre-approval, extra services, and convenient locations.

We're a trusted solution for customers looking for new or pre-owned products from today's top brands, and after a decade of service thousands of happy clients, we're looking for a client retention specialist to help us get to the next level.

As a client retention specialist, your impact is two-fold. For the team, your goal is to help the store hit goals for sales and retention. For our clients, your role is to help them get to ownership by providing best in class service when helping them find the right products and solutions that meet their needs and are within budget.

Benefits Package:

We're dedicated to ensuring our employees achieve their career goals. We're committed to the success of our team members and offer opportunities for both personal and professional growth.

The pay range we're offering is competitive and includes opportunities for you to maximize your earning potential through bonuses (monthly), certified training / professional development programs, and other performance incentives.

Our client retention specialists do a lot for us, which is why we give so much in return. We offer multiple affordable medical plans to choose from, dental, vision, life / accidental death / dismemberment policy options, voluntary life, voluntary disability, accident insurance, critical illness insurance, tuition reimbursement, fitness benefit, and a 401(k) (with company match).

We'll also shower you with perks, including:

• Attire: Our online store has lots of affordable RNR Gear to keep you in style and professional without breaking the bank.
• Employee Purchase Program: Out of this world savings on products and services at any of our RNR or Rent One (furniture / appliances) locations.
• On-The-Job and Professional Development Training Programs: We like to meet employees where they're at, then help them build a career they can be proud of while doing the type of work that they love. Regardless of where you are in your career, we have programs that will take you to the next level.

Job Requirements:

• Previous rent-to-own experience is desirable, but not necessary. We train!
• Customer service, sales, call center, or collections experience in a retail environment preferred, but not required. We train!
• Must have a valid driver's license and maintain a driving record that complies with organizational standards.

Job Responsibilities:

• Contact clients via phone and serve as the primary contact between the client and the company.
• Set daily collection goals and verify and maintain accuracy of customer information.
• Reviewing sales rental orders for compliance and approval.
• Manage past due accounts including working with clients to get their accounts in good standing with a program they can afford and that will help get them to ownership.
• Act as a customer liaison who resells the benefits for a timely rental / lease agreement renewal payments.
• Assist other co-workers in the store during times of peak activity, absences, and planned time off.

• We're especially dedicated to helping our employees achieve their aspirations, and we continue to cultivate a workplace culture rich with opportunities for professional and personal growth.
• A healthy work-life balance isn't just possible at RNR Tire Express - Midwest, it's promised. Working with us is a great job but an even better career!

Closed Sundays, close on Saturday at 5 p.m. and close on weekdays at 6 p.m.

We'd love to help you write your success story and provide you with all the resources necessary to take your skillsets to the next level.

Medical, dental, vision and life insurance programs as well as life insurance, short/long term disability, critical illness and accident coverage. Not to mention paid time off like holidays and vacation!

Structured on-the-job training that includes a 12-day remote training class for every new hire. There are also five types of certifications offered all designed to guide our employees to the top!

Invest in your future by participating in our 401k program. Rent One will match 30% of your first 5% and 40% of your next 5%!

Receive up to $200 for any work-related education classes you wish to take outside of Rent One. We'll also reimburse up to $200 per year for gym memberships whether it's a traditional gym, kickboxing, CrossFit, or another fitness facility.

Alternative Job Titles: Customer Service, Sales Representative, Sales Associate, Account Representative, Collection Specialist, Cashier/Clerk, Retail

Must comply with drug-free workplace program and pass pre-employment drug screen and background checks.