EMPLOYMENT PROGRAM MANAGER I

Job Title Employment Program Manager I Salary $6,525.00 - $8,170.00 per Month Position Type 12 Month Limited Term - Full Time Location Santa Clara County, San Jose (headquarters) Work Schedule 8:00 AM - 5:00 PM, Monday-Friday, Hybrid Responsibilities Manage a unit of Employment Program Representatives determining claimant eligibility for UI benefits through fact‑finding interviews, inquiry responses, and claim processing. Provide prompt, accurate, courteous customer service, conduct training or mentorship as needed. Monitor staff functions, facilitate continuous process improvement using Total Quality Management methodology, and prepare timely reports. Lead implementation of EDD policies, procedures, new programs, and program changes. Oversee office administration including budget, personnel, payroll, staffing, space planning, and organization. Apply equal employment opportunity policies in promotions, training, and duty assignments. Travel and/or overtime may be required. Minimum Requirements Class specification reference: Employment Program Manager I. Desirable Qualifications Effective time management and organizational skills. Effective communication and writing skills. Customer service and teamwork skills. Leadership and decision‑making skills. Proficient use of Microsoft Office Suite. Recent two years of UI systems knowledge and experience preferred. Benefits Benefit information available on the CalHR and CalPERS websites. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability, gender identity, national origin, race, religious creed, sex, sexual orientation, and other protected categories. #J-18808-Ljbffr State of California