Be part of an amazing story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts
and minds of America for more than 160 years. A story about innovations and
traditions…about inspiring stores and irresistible products…about the excitement
of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day
Parade. We’ve been part of memorable moments and milestones for countless
customers and colleagues. Those stories are part of what makes this such a
special place to work.
Job Overview
The Store Manager leads sales and customer service efforts at Macy’s. They
oversee all aspects of store operations including selling/service,
merchandising, sales promotion, store maintenance, expense management, shortage
prevention, and sales support functions. Through training, coaching, and
development, they cultivate growth among their team. Additional duties are
performed as assigned.
What You Will Do
Sales
- Drive sales by fostering a customer-centric selling culture
- Develop the team through coaching, follow-up, and recognition
- Ensure adherence to weekly business review amongst leadership team; support
action plans to address deficiencies
- Identify business-driving opportunities
- Ensure consistent execution of merchandise presentation, sales events,
sizing, pricing, and signing standards
* Actively manage hours by ensuring strong attendance and weekend hours
utilization
* Coach the leadership team to achieve Colleague Star Reward goals by
emphasizing program benefits
* Provide leadership in delivering all Company initiatives; clearly communicate
objectives and priorities to the team
* Establish a high level of awareness and effectiveness in shortage prevention;
ensure compliance with all policies and procedures
Customer
* Coach Professional and Hourly Colleagues to consistently deliver selling
behaviors that enhance customer experience
* Mentor Sales & Customer Service Managers to actively coach Colleagues using
weekly Sales Reports and engage with Colleagues through formal and informal
observations focused on selling behaviors
* Review and utilize all reports and Colleague observations to provide
constructive feedback to leaders and identify areas for improvement
* Celebrate and recognize successful selling behaviors; coach the store team to
continuously improve sales performance
- Ensure active supervision presence throughout the store
- Maintain high standards of customer readiness; ensure a clean, organized, and
easy-to-shop store environment
People
* Recruit a qualified team of sales-focused leaders and build a talent pipeline
for future advancements and promotions
* Ensure timely completion of required training and leadership engagement with
new hires
* Promote a culture of recognition by executing Macy’s recognition programs and
energizing, engaging storewide rallies
* Actively fill open positions, prioritizing internal colleagues for Customer
Experience, Commission, and Specialized Selling areas
- Hold leadership team accountable for consistent coaching
- Conduct ongoing talent analysis of colleagues and establish career
progression plans for key positions to retain top talent and reduce turnover
* Use talent strategies and tools for colleague talent development, promotion,
and advancement
* Interview, hire, train, coach, develop, coordinate, evaluate, and discipline
colleagues
- Manage the team to meet or exceed performance and behavioral expectations
- Address complaints and resolve problems with colleagues
- Lead the team in supporting local community initiatives, contributing to
stronger, healthier places to live and work
- Maintain regular, dependable attendance and punctuality
- Foster an environment of acceptance and respect that strengthens
relationships, and ensures authentic connections with colleagues, customers,
and communities
* In addition to the essential duties mentioned above, other duties may be
assigned
Skills You Will Need
Team Development: The ability to see the potential in others and seeking to
unleash it, helping colleagues reach their goals and perform to the best of
their ability
Drive for Results: Understanding of the importance of meeting or exceeding
established targets and ability to drive critical activities to completion
Strategic Impact: Knowledge of how to visualize, plan and lead the execution of
critical strategies for the success of the organization
Collaboration: Understanding the importance of inter-team collaboration in
breaking down silos and achieving business results; ability to lead employees
from various functions to communicate, coordinate work across divisions, and
collaborate in solving problems as one team.
Team Alignment: Ability to motivate and empower colleagues and teams to work
together toward the same vision
Prioritization: Assessing the relative importance of activities and assignments,
making adjustments as necessary to effectively manage workloads and ensure goals
are achieved
Who You Are
* Candidates with a High School diploma or equivalent work experience in a
related field are encouraged to apply
- 5+ years of direct experience
- This position requires heavy lifting, constant moving, standing, and reaching
with arms and hands.
* Involves standing for at least two consecutive hours, lifting at least 30
lbs. stooping, kneeling, crouching, and climbing ladders
- May involve reaching above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
- Able to work a flexible schedule, including days, evenings, weekends, and
holidays, based on department and company needs
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic,
inclusive environment with competitive pay and benefits. Enjoy comprehensive
health and wellness coverage and a 401(k) match to invest in your future.
Prioritize your well-being with paid time off and eight paid holidays. Grow your
career with continuous learning and leadership development. Plus, build
community by joining one of our Colleague Resource Groups and make a difference
through our volunteer opportunities.
Some additional benefits we offer include:
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial
advice
* Tuition reimbursement
Access the full menu of benefits offerings here
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About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the
perfect gift, streamlining operations in one of our distribution centers,
enhancing our online shopping experience, buying in-style and on-trend
merchandise to outfit our customers, or designing a balloon for the Thanksgiving
Day Parade, we offer unique opportunities to be part of some of the most
memorable moments in people’s lives.
Join us and help write the next chapter in our story - apply today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to
amend this job description at any time. Macy's, Inc. is an Equal Opportunity
Employer, committed to a diverse and inclusive work environment.
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