Registered Nurse Transfer Center - Patient Intake

• Exhibits excellent customer service skills, including telephone and personal contact with all CHRISTUS Transfer Center groups (i.e. physicians, case managers, nurses, administrators, and colleagues)
• Maintains a high level of professionalism at all times
• Maintains a patient-centered mentality at all times
• Anticipates and prioritizes critical transfer issues
• Appropriately escalates concerns/barriers that require administrative judgment based on hospital policies and procedures
• Appropriately escalates concerns/barriers that require administrative judgment based on hospital policies and procedures
• Accepts new assignments and performs additional duties as requested in a professional manner
• Working collaboratively with team members, the CHRISTUS Transfer Center RN uses and follows specific protocols, policies, procedures and established resources to ensure appropriate and efficient transfer
• Maintains timely knowledge of all current and future transfer requests
• Collaborates with CHRISTUS hospital?s ED, House Supervisors, Administrators, and physicians to ensure appropriate and timely transfer
• Works closely and proactively with House supervisors to understand daily capacity, availability and patient flow
• Remains proficient in EMTALA
• Utilizes ability to organize and prioritize multiple complex tasks
• Utilizes ability to problem solve and make decisions quickly
• Maintains proficiency in computer systems and databases for the purpose of excellent patient care, accurate data collection, monitoring and evaluation
• Responds to all callers with the aid of computer systems and databased
• Proficient in using the transfer center software
• Knowledgeable in Meditech
• Attends team meetings, in-services, and trainings to maintain up to date knowledge of software systems and new processes
• Establishes and maintains a high degree of awareness and knowledge of hospital?s medical staff, services and special programs
• Communicates with House Supervisors at the hospital to access bed availability and changes in service availability, each shift
• Collaborates with team members to maintain standard call lists
• Regularly updates service availability and contact information
• Stays up to date on new physician/service changes by reading emails and attending team meetings

• Associate's Degree in Nursing
• RN License in state of employment or compact 
• BLS

CHRISTUS Health is an international faith-based, not-for-profit health care system based in Irving, Texas, with more than 60 hospitals in Texas, Louisiana, New Mexico, Chile, Colombia and Mexico. CHRISTUS Health is made up of 50,000 Associates providing compassionate and individualized care at more than 600 centers, including community hospitals, clinics, long-term care facilities and health ministries. Sponsored by the Sisters of Charity of the Incarnate Word of Houston, Sisters of Charity of the Incarnate Word of San Antonio and the Sisters of the Holy Family of Nazareth, our mission is to extend the healing ministry of Jesus Christ to every individual we serve.