Account Manager - State Farm Agent Team Member

Job Description

Job Description

Position Overview

Jarvis Fullenwilder State Farm is seeking a motivated, relationship-focused Account Manager to join our growing team in Clinton, Maryland.

As an Account Manager, you will play an essential role in growing our agency, strengthening customer relationships, and helping individuals, families, and businesses protect what matters most. This position combines customer service, sales, account management, and community engagement.

We are looking for someone who is personable, proactive, organized, and comfortable identifying opportunities to provide customers with additional insurance and financial services products.

Key Responsibilities

Customer Relationship Management

• Build and maintain strong relationships with new and existing customers.

• Conduct regular policy reviews to ensure customers' coverage aligns with their changing needs.

• Provide exceptional customer service by addressing questions, resolving concerns, and assisting with policy changes.

• Proactively follow up with customers to improve retention and overall satisfaction.

Sales & Business Development

• Identify opportunities to offer additional insurance products, including auto, home, renters, life, and business insurance.

• Generate and follow up on leads through outbound calls, referrals, existing customer relationships, and community outreach.

• Schedule appointments to discuss insurance and financial services needs.

• Present coverage options and recommendations that align with customer goals.

• Work toward individual and agency sales and retention goals.

Account Management & Agency Operations

• Assist customers with policy updates, renewals, billing inquiries, and general account servicing.

• Prepare and issue certificates of insurance (COIs) and other policy-related documentation.

• Maintain accurate customer records and document interactions.

• Coordinate with internal teams and State Farm departments to resolve customer needs.

• Support daily agency operations and contribute to an efficient, customer-focused environment.

Community Engagement & Partnerships

• Represent the agency at local community events, networking opportunities, and outreach initiatives.

• Help develop relationships with local businesses, organizations, and community partners.

• Identify opportunities to generate referrals and build the agency's presence throughout the community.

• Support agency-sponsored events and marketing initiatives.

Qualifications

• Excellent communication, interpersonal, and relationship-building skills.

• Strong organizational skills and attention to detail.

• A proactive, goal-oriented mindset with a willingness to engage in sales conversations.

• Ability to manage multiple priorities in a fast-paced environment.

• Comfortable making outbound calls and following up with prospective and existing customers.

• Proficiency with computers, customer management systems, and general office technology.

• Previous experience in insurance, sales, customer service, or account management preferred.

• Maryland Property & Casualty insurance license preferred, or willingness to obtain required licensing.

• Life & Health insurance licensing is a plus.

What We Offer

• Competitive compensation with performance-based earning opportunities.

• Professional development, training, and career growth opportunities.

• A collaborative, supportive team environment.

• Opportunities to build meaningful relationships with customers and community partners.

• The ability to make a direct impact on the agency's growth and success.

Who We're Looking For

Our ideal candidate is someone who takes ownership of their responsibilities, enjoys connecting with people, and recognizes that exceptional customer service and business development go hand in hand.

You should be comfortable initiating conversations, identifying customer needs, and following through on commitments. Most importantly, we value individuals who are dependable, coachable, and committed to building lasting relationships.

Join Our Team

At Jarvis Fullenwilder State Farm, we believe that growing our business starts with serving our customers and community well. If you're looking for an opportunity to develop professionally, build meaningful relationships, and contribute to a growing agency, we encourage you to apply.

Apply today to learn more about joining our team in Clinton, MD.

This position is with a State Farm independent contractor agent, not State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.