Administrative Support Specialist

Job Description

Job Description

TEMP TO PERM

Position Summary:
The Administrative Support Associate provides clerical and administrative support to the Customer Service team. This role assists Customer Experience Representatives (CERs) with routine administrative, data entry, documentation, and system-related tasks, allowing the CER team to focus on customer communication, account management, order coordination, and issue resolution.

The position requires strong organization, accuracy, attention to detail, and the ability to manage multiple administrative tasks in support of customer and departmental needs.

 

Responsibilities:

• Provide day-to-day administrative support to Customer Experience Representatives and the Customer Experience Manager
• Assist with order entry and other routine order-processing activities as directed by the CER team
• Enter, update, and maintain customer and order information within ERP, CRM, and other company systems
• Assist with customer portal administration, including uploading or retrieving documents and maintaining required information
• Support preparation and processing of customer quotes, forms, reports, and other documentation
• Assist with maintaining customer records, account information, and electronic files
• Review administrative documentation for completeness and accuracy and identify missing information for follow-up
• Assist with gathering and organizing information needed by CERs to support customer requests and internal coordination
• Perform data entry, filing, scanning, copying, and document management
• Assist with routine customer service reporting and tracking activities
• Support departmental projects and other administrative assignments as needed
• Communicate professionally with internal departments and, when appropriate, customers regarding routine administrative matters
• Maintain confidentiality of customer, company, and other sensitive information
• Perform other duties as assigned

Skills and Qualifications:

• High school diploma or equivalent required
• Basic proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
• Strong organizational skills and attention to detail
• Ability to accurately enter and maintain information in company systems
• Ability to prioritize and manage multiple tasks
• Strong written and verbal communication skills
• Dependable, punctual, and able to follow established processes and instructions
• Ability to work collaboratively in a team environment
• Ability to maintain confidentiality and professional conduct
• Experience with ERP, CRM, customer portals, or order-entry systems preferred

Other Details:

• Work Environment: Office-based environment with occasional visits to the manufacturing floor or other company locations as necessary.
• Physical Demands: Primarily sedentary work; occasional standing, walking, and lifting of materials up to 25 pounds.

• Schedule: Full-time, Monday to Friday, with flexibility for extended hours or weekends as needed to support company operations.
• ADA Compliance: Alinabal is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA). Employees who require accommodations or have work restrictions will be supported through an interactive process to ensure safe and effective performance of essential job functions.

 

 

  

 

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Alinabal is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.