Service Lane Manager

Automotive Service Advisor

Modern Toyota of Asheboro is looking for an experienced and customer-focused Automotive Service Advisor to join our growing team of service professionals.

If you enjoy working with people, have a passion for the automotive industry, and take pride in delivering an exceptional customer experience, we'd like to hear from you. As a Service Advisor, you'll serve as a key connection between our customers and our service technicians, helping customers understand their vehicle's maintenance and repair needs while ensuring a smooth, professional service experience from start to finish.

What You'll Do

• Welcome customers promptly and provide a friendly, professional experience.
• Consult with customers about their vehicle's maintenance and repair needs.
• Educate customers on the importance and value of following manufacturer-recommended maintenance schedules.
• Prepare accurate, detailed written estimates for labor and parts.
• Schedule service appointments and respond to customer inquiries by phone.
• Communicate with customers regarding the status of vehicles currently being serviced.
• Maintain strong customer satisfaction and build lasting customer relationships.
• Follow dealership processes and uphold high standards of professionalism and customer service.

What We're Looking For

• 2+ years of automotive dealership service experience preferred.
• Exceptional customer service and relationship-building skills.
• Strong organizational skills with excellent attention to detail.
• Outstanding follow-up and time-management abilities.
• Excellent written and verbal communication skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to occasionally lift up to 70 pounds.

Why Join Modern Toyota of Asheboro?

Modern Toyota of Asheboro is part of Modern Automotive Network, a fourth-generation, family-owned automotive organization with a history dating back to 1933.

For more than 90 years, Modern has built its reputation by setting industry trends, investing in innovative facilities, offering a diverse selection of automotive brands, and delivering world-class customer service. Our culture is built on treating people with respect, doing the right thing every day, and providing exceptional value to our customers and employees.

When you join Modern, you'll become part of a professional team that values its people and is committed to long-term success.

Competitive Compensation & Benefits

Modern offers a professional work environment along with a competitive compensation and benefits package, including:

• Medical, dental, and vision insurance
• Flexible Spending Account (FSA)
• Voluntary life insurance
• Disability insurance
• Accident and specified disease insurance
• 401(k) eligibility after one year of service
• Paid holidays
• Paid Time Off (PTO)

Make Your Next Career Move with Modern

At Modern, things may change, but our commitment to our employees and customers remains the same. If you're ready to take the next step in your automotive career and join a team that values professionalism, integrity, and exceptional customer service, apply today!

Modern Toyota of Asheboro is an Equal Opportunity Employer and Drug-Free Workplace Employer.