Receptionist

Roosters Receptionist

Roosters is one of the industry's most recognized salon brands. We offer outstanding development and training, with special emphasis on technical skills, have an established career path for those who want to grow their careers, offer a competitive wage and outstanding benefits, and are dedicated to every one of our stylists and their success.

Position Overview

The Roosters Receptionist plays a key dual role in delivering an exceptional client experience and supporting the overall operations of the salon. This position requires a personable, organized, and proactive individual who thrives in both a customer-facing and administrative support environment.

You will be the first point of contact for guests, ensuring every client receives a warm welcome and smooth check-in/out experience, while also assisting the leadership team with reporting, communication, and general office duties that keep our business running efficiently.

Key Responsibilities

Front Desk & Client Experience

• Greet all clients with professionalism and warmth; create a welcoming atmosphere.
• Confirm appointments, check clients in/out, and manage daily schedules using Zenoti (POS system).
• Offer beverages and ensure clients are comfortable during their visit.
• Confirm services, offer add-ons, and ensure pricing accuracy (no changes without Regional Manager approval).
• Maintain salon cleanliness, including front area, beverage station, and retail displays.
• Handle client inquiries, appointment bookings, and phone calls with accuracy and brand-appropriate language.
• Support stylists by ensuring timely check-ins and balanced appointment flow.

Qualifications

Previous experience in customer service, reception, or salon/spa front desk preferred.

Excellent communication and organizational skills.

High attention to detail and ability to multitask in a fast-paced environment.

Professional appearance and demeanor aligned with Roosters brand standards.

Dependable, punctual, and proactive team player.

Compensation & Benefits

Competitive hourly rate based on experience.

Performance-based incentives and growth opportunities.

Employee discounts on services and retail products.

Access to leadership development and career growth within the salon network.