Patient Care Coordinator

Job Description

Job Description

Clement Family Dentistry is looking for an experienced, polished, and dependable Patient Care Coordinator to join our front-office team.

We are a busy, established, family-owned private dental practice in Thibodaux with a strong reputation, a large patient base, and a team that takes pride in delivering an exceptional patient experience.

This position is the first point of contact for our patients , so we are looking for someone who is friendly, organized, confident, professional, and comfortable working in a fast-paced environment.

Primary Responsibilities:

This role will primarily be responsible for:

• Greeting and checking in patients.
• Answering and managing incoming phone calls.
• Scheduling new patients and handling routine appointment requests.
• Managing new-patient paperwork, records, and intake.
• Communicating clearly with patients regarding appointments and office policies.
• Coordinating referrals and records as needed.
• Maintaining accurate patient information in our practice-management system.
• Assisting the front-office team during high-volume periods.
• Providing excellent customer service from the first phone call through the patient's arrival.

This position will also be cross-trained in scheduling and checkout so that the team can provide seamless coverage when needed.

Who We're Looking For:

Our ideal candidate:

• Has previous dental front-office experience.
• Is comfortable working with dental practice-management software; Dentrix experience is strongly preferred.
• Has excellent phone and interpersonal skills.
• Communicates professionally and confidently.
• Is highly organized and able to manage multiple priorities.
• Pays close attention to detail.
• Understands the importance of keeping a busy dental schedule running smoothly.
• Works well as part of a team and is willing to step in where needed.
• Is dependable, positive, and solution-oriented.
• Enjoys building relationships with patients.

Experience with dental scheduling, checkout, insurance, or treatment coordination is a plus and may create additional opportunities for growth within the practice.

Why Clement Family Dentistry?

We are not a corporate dental office. Clement Family Dentistry is an established, family-owned private practice with a long-standing team and a commitment to providing high-quality dentistry and an excellent patient experience.

We offer a professional environment, modern technology, a strong team culture, and opportunities for employees who want to learn, grow, and take on additional responsibility over time.

If you have dental front-office experience and are looking for a practice where you can become an important part of the team, we would like to hear from you.

Please submit your resume along with a brief description of your dental front-office experience.