Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency on January 1, 2025, and we’re a growing team of three who believe work should feel welcoming, motivating, and rewarding. Our office is intentionally laid back, but goal-focused - everyone knows what they’re working toward and takes pride in their individual contributions. My goal is to create a space that truly feels like home, where you don’t dread coming to work and instead feel supported and motivated each day.

We keep things fun and team-centered with a stocked snack cabinet and meaningful incentives. When we hit our annual goals, the entire team earns a trip and the destination is chosen together, whether that’s Mexico, a cruise, or Disney. I also believe strongly in giving back; when the team is confidently handling sales, I enjoy getting out into the community to volunteer and support local efforts.

If you’re looking for a relaxed but driven environment where goals are clear, teamwork is valued, and effort is celebrated, this could be a great place to grow and enjoy the work you do.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Bethany Bell - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.