Technical Support Engineer

Job Description Job Description Velaris is a manufacturer of high-quality automated analyzers for the laboratory and process industries. The company consists of multiple well-known brands such as Skalar, EST Analytical, Promochrom, Gerstel, TE instruments, LCTech and Markes International. Velaris has grown into a multinational organization with subsidiaries in most European countries and North America. Our analyzers are mostly used in a variety of laboratories, such environmental laboratories, universities, drinking and wastewater treatment facilities, food industries, pharmaceutical and agriculture. We are looking to add a Technical Support Engineer for our Cincinnati,OH location. Functions include but are not limited to: Provide technical support via phone and email. Create support tickets using our CRM database and follow up on open tickets on a timely basis. Escalate problems to 2nd tier support when required. Provide remote assistance for software diagnostics using TeamViewer and other tools. Perform repairs and prepare loaner equipment. Assist our field service engineers with sending parts/tools when required. Focus is on our combustion analyzers (carbon, nitrogen, sulfur). Requirements: Associate’s degree in electronics, megatronics, chemistry/chemical engineering or equivalent, a Bachelor’s degree in chemistry/chemical engineering is preferred. An electronics degree is acceptable if it is accompanied with chemistry/analytical laboratory experience. Previous experience with C/N combustion analyzers is a definite plus. Mechanically inclined with the ability to troubleshoot and repair instrumentation. Affinity towards learning new software programs. Ability to provide first line technical customer support via phone and email. Reliable and dependable, self-motivated, capable of working unsupervised as part of a team. Excellent verbal and written communication skills. We offer: A challenging and dynamic career within a growing multi-national organization. Open and inclusive environment working with industry leaders. Competitive salary with benefits. #J-18808-Ljbffr