Care Management Associate - LTSS - Work at Home

Care Management Associate – LTSS – Work at Home

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary:

This work at home role as a Care Management Assistant, you will support the coordination of member healthcare services by assisting with intake, screening, and triage of care team tasks, while helping ensure that members receive timely, appropriate care. You'll interact with members, providers, and internal teams to gather information, provide updates, and facilitate smooth communication throughout the care process. Your role includes maintaining accurate and compliant documentation within internal systems, conducting non‑clinical research to support case activity, and monitoring cases for needed follow‑up or program referrals. You will also uphold quality and regulatory standards by adhering to company policies, protecting confidentiality, and supporting compliance with care management guidelines and accreditation requirements.

Required Qualifications:

• Strong knowledge of medical terminology and multitasking abilities.
• 2–4 years of experience as a medical assistant or in a medical office setting.
• Experience with call centers (inbound/outbound) and prior authorizations.
• Comfortable working in a fast-paced environment.

Preferred Qualifications:

• Case Management Experience
• Insurance Experience

Education:

• High School Diploma or GED required.

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: $18.50 - $38.82

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process.