Luxury Retail Cutomer Service

Max Pawn Luxury Retail Sales Representative

Diamonds and luxury merchandise are your friend? Do you love working with jewelry and high-end merchandise? If so, Max Pawn Luxury has the career for you. At Max Pawn Luxury we are looking for Sales Professionals to lead the way today and to step into greater roles tomorrow. Bring us your passion for service excellence and love of luxury merchandise, and we will provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits!

Hiring immediately for Luxury Retail Sales Representatives! Max Pawn Luxury is a subsidiary of EZCORP family of brands. Max Pawn Luxury is a leading provider of luxury pawn loans in the United States and Mexico. We are passionate about customer service and our Team Members. We are currently hiring for Retail Customer Service Representatives and we would love to have you join our team.

Max Pawn Luxury provides our full-time Team Members with a comprehensive benefits package to help you achieve your optimal work/life balance. Working for Max Pawn Luxury is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment.

Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position!

1. Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and promotion to Pawnbroker upon completion of the program
2. Continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour
3. Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Manager) position
4. Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store

In addition to a great career, here are some of the other things we offer our Team Members:

• Free Health Insurance*
• Competitive Wages
• Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
• Comprehensive Health Insurance Package
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount

Here's what you can expect as a Retail Customer Service Representative (Pawn Broker): This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, luxury merchandise and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set Max Pawn Luxury apart from the competition. Other Customer Service duties include, but are not limited to:

• Providing excellent customer service by greeting customers, interacting with customers in person and on the phone
• Processing sales, loans, and extensions
• Performing opening and closing store procedures

Requirements for the Customer Service Representative (Pawnbroker) role includes: As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with Max Pawn Luxury. Additional requirements for the role include:

• High school diploma or GED
• Minimum 1 year of customer service experience, cashier, or retail experience
• Excellent communication and interpersonal skills
• Work well independently and as member of a team
• Ability to multitask
• Able to pass a criminal background check and drug test
• Adhere to all Company policies, procedures, and regulations
• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
• Sales background, a plus
• Bilingual, a plus

* No cost for Team Member only medical insurance when selecting UnitedHealthcare Choice Plan