IT Support Specialist

Job Description

Job Description

Position Summary

Allegis Corporation is seeking a highly motivated and customer-focused Desktop & Peripheral Device Support Technician to provide hands-on end-user support across our corporate and warehouse environments. This role is responsible for deploying, maintaining, and troubleshooting desktop computing systems, mobile devices, network-connected peripherals, and user productivity tools.

The ideal IT Support Specialist candidate will possess strong troubleshooting skills, excellent customer service abilities, and experience supporting Windows-based environments. Experience with warehouse technology, barcode printing, ERP systems, and collaboration platforms is highly desirable.

This position is located at our corporate office in Minneapolis, Minnesota.

IT Support Specialist Key Responsibilities

End User Support

• Provide Tier 1 and Tier 2 technical support for end users across multiple locations.
• Diagnose and resolve hardware, software, network, and peripheral device issues.
• Install, configure, and maintain desktop and laptop computers.
• Support Microsoft Windows operating systems and standard business applications.
• Assist users with account access, password resets, permissions, and file-sharing issues.
• Document support activities and resolutions within the company ticketing system.

Device Deployment & Lifecycle Management

• Image, deploy, configure, and refresh Windows laptops and desktop computers.
• Apply operating system updates, security patches, and software upgrades.
• Manage device inventory and equipment assignments.
• Prepare new systems for employee onboarding and redeploy equipment as needed.

Mobile Device Support

• Support Android and Apple iPhone mobile devices.
• Configure email, Teams, Microsoft 365 applications, and security settings on mobile devices.
• Troubleshoot connectivity, synchronization, and device performance issues.
• Support Honeywell RF scanning devices used within warehouse operations.

Peripheral Device Support

• Install, configure, and troubleshoot:
  • Network printers
  • Zebra barcode printers
  • Multifunction copiers
  • Document scanners
  • Label printing systems
  • Wireless and USB peripherals
• Perform printer calibration and barcode print quality troubleshooting.

Collaboration & Productivity Platforms

• Support Microsoft Teams, SharePoint Online, OneDrive, and Microsoft 365 services.
• Assist users with file sharing, permissions, synchronization, and collaboration tools.
• Troubleshoot Teams calling, meetings, and communication issues.

Infrastructure Support

• Assist with user access management and security best practices.
• Support Active Directory and Microsoft 365 user administration tasks.
• Troubleshoot network connectivity issues involving desktops, printers, and mobile devices.
• Escalate server, networking, and security issues when necessary.

Documentation & Training

• Create and maintain technical documentation and knowledge base articles.
• Provide end-user training and guidance on standard company technologies.
• Assist with development of IT standards and deployment procedures.

Required Qualifications

Education & Experience

• Associate degree in Information Technology, Computer Science, or related field preferred.
• 3+ years of desktop support or help desk experience.
• Equivalent combination of education and practical experience may be considered.

Technical Skills

• Strong experience supporting Microsoft Windows operating systems.
• Experience imaging and deploying laptops and desktop computers.
• Experience applying operating system and application updates.
• Knowledge of Microsoft 365 administration and support.
• Experience troubleshooting:
  • Multifunction devices
  • Mobile devices
  • Network connectivity
  • SharePoint and Teams
• Understanding of file sharing and access permissions.

Personal Skills

• Strong customer service and communication skills.
• Ability to explain technical concepts to non-technical users.
• Excellent organizational and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated with strong problem-solving abilities.

Preferred Qualifications

Experience with any of the following is highly desirable:

• Dialpad
• Epicor Prophet 21 (P21)
• HubSpot CRM
• Warehouse technology environments
• Honeywell RF scanners
• Zebra barcode printers
• Active Directory
• Intune / Microsoft Endpoint Management
• Microsoft Entra ID (Azure AD)
• PowerShell scripting
• Networking fundamentals (TCP/IP, DNS, DHCP, VPN)

Physical Requirements

• Ability to lift and move computer equipment and printers up to 50 pounds.
• Ability to crawl under desks, rack equipment, and perform hands-on hardware installations.
• Ability to travel occasionally to other Allegis locations as required.

What Success Looks Like

• Provides exceptional customer service to Allegis employees.
• Resolves desktop and peripheral issues quickly and professionally.
• Maintains reliable endpoint systems and mobile devices.
• Contributes to a secure, standardized Windows environment.
• Helps users effectively utilize Microsoft 365 collaboration tools.

Allegis offers a very competitive benefits package including medical, dental and vision insurance, PTO, and profit sharing.