Retail Brand Ambassador

Job Description

Job Description

About Closet Factory

For more than 40 years, Closet Factory has helped homeowners create beautifully organized closets, pantries, garages, home offices, and other spaces with custom-designed storage solutions.

We partner with leading retailers to introduce homeowners to our complimentary in-home design service.

Closet Factory of Kentucky is looking for a friendly, outgoing Brand Ambassador to represent us at retail partner locations throughout the Louisville Metro Area.

In this role, you’ll connect with shoppers, introduce them to our custom organization solutions, and schedule complimentary in-home consultations with our professional designers.

This is not a high-pressure sales or closing position. Your job is to start genuine conversations, identify interested homeowners, collect accurate information, and schedule qualified appointments.

• $20 per hour base pay, based on experience
• Additional bonuses for qualified appointments
• Paid training and ongoing support
• Approximately 20–30 hours per week
• Schedule provided two weeks in advance
• Weekend and peak retail-hour availability required
• Shifts held at retail partner locations throughout the Louisville Metro Area

• Greet and engage shoppers in a warm, professional manner
• Introduce customers to Closet Factory’s custom organization solutions
• Ask questions to identify interested homeowners
• Explain our complimentary in-home design process
• Collect accurate customer contact information
• Schedule qualified appointments for our design team
• Keep the display area clean, organized, and welcoming
• Track customer interactions and appointment activity
• Communicate effectively with our local sales and design teams
• Represent Closet Factory with professionalism and enthusiasm

• Friendly, confident, and comfortable approaching new people
• Strong communication and customer-service skills
• Dependable, punctual, and self-motivated
• Able to work independently and stay engaged throughout each shift
• Motivated by goals and performance incentives
• Available to work weekends and peak retail hours
• Valid driver’s license and reliable transportation
• Willing to travel to retail locations throughout the Louisville Metro Area

Experience in retail, hospitality, customer service, promotions, sales, or lead generation is helpful, but not required. We will train the right person.

• Ability to stand for extended periods
• Ability to lift and move light promotional materials, brochures, and samples

• Hourly pay plus appointment bonuses
• Paid training
• Consistent part-time hours
• Advance scheduling
• Ongoing coaching and support
• Opportunities for growth
• The backing of an established local company and nationally recognized brand

If you enjoy meeting new people and know how to turn a friendly conversation into genuine interest, we’d love to meet you.

Apply today with your résumé or a brief summary of your customer-service experience.

Closet Factory is an equal opportunity employer.