Barista

Job Description

Job Description

Position Summary:

At Ziggi’s Coffee, Baristas are more than just drink-makers—they’re the heart of our customer experience. As a Barista, you create positive moments for every guest by delivering great coffee with a warm smile, a helpful attitude, and an eye for quality. You’ll work alongside a team that values connection, hustle, and a shared commitment to excellence.

This is a fast-paced, hands-on role where you’ll be supported, trained, and empowered to grow. Whether it’s a guest’s first time in or their fiftieth, you’ll help ensure they leave happier than they arrived.

Core Responsibilities:

Customer Service & Communication

• Greet each guest with genuine enthusiasm and create a welcoming environment.
• Personalize interactions—remember regulars, make newcomers feel at home.
• Resolve customer concerns calmly and professionally.
• Maintain a high standard of guest service, even during peak hours.

Teamwork & Culture Fit

• Be a “positive team player”—support your coworkers, especially during busy shifts.
• Communicate openly and respectfully with your team and leadership.
• Step in when help is needed and celebrate wins together.
• Represent Ziggi’s values through your attitude, energy, and presence.

Work Ethic & Dependability

• Show up on time, stay engaged, and own your responsibilities.
• Take pride in doing small tasks well—cleaning, stocking, or restocking stations.
• Stay focused and proactive during both busy and slow times.
• Be flexible with scheduling, including early mornings and weekends.

Learning & Adaptability

• Actively learn new skills—from drink recipes to point-of-sale systems.
• Take feedback in stride and use it to improve your performance.
• Stay curious—ask questions, practice, and grow each shift.

Situational Awareness & Multitasking

• Balance making drinks, assisting guests, and keeping your station clean.
• Stay calm and prioritize when juggling multiple tasks or requests.
• Think on your feet and adjust to guest needs, even if they ask for something off-menu.

You’re a great fit if you:

• Enjoy connecting with people and making their day.
• Have a strong work ethic and love being part of a team.
• Stay upbeat under pressure and enjoy fast-paced environments.
• Are looking to grow within a values-driven company that supports you.