Patient Experience Specialist

CareerNation

TITLE: Patient Experience Specialist

REPORTS TO: Director of Provider Engagement and Experience

DEPARTMENT: Office of Patient Experience L

POSITION OVERVIEW DESCRIPTION : The Office of Patient Experience is seeking a compassionate and resourceful Patient Experience Specialist . In this role, the individual will be responsible for advocating for our patients and families and support our patients with timely resolution to requests and concerns. As one of the main people interacting with our patients, they need the ability to actively listen and connect with our patients, ensuring they feel heard and their issues are addressed and resolved will makes a tremendous impact on how our patients perceive us and the service we provide.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Receive patient feedback via e-mail, social media and phone, survey, letters, etc.
Liaison with all levels of staff to collaboratively provide prompt resolution
Coordinate with our patient experience and other clinical and non-clinical teams
Maintain accurate and timely documentation of each patient interaction in resolution database
Create monthly/ quarterly reporting; tracking and trending common complaint/inquiry themes
Utilize and model service recovery and patient experience tool and techniques
Participate in coordinating customer service training programing and recognition programs
Perform other duties as assigned
QUALIFICATIONS & EDUCATION
Minimum 2-3 years related work experience in customer service, preferably in the healthcare or hospitality industry.
Bachelor's degree in Healthcare, Hospitality, Business, Communications, Marketing, or related field.
KNOWLEDGE, SKILLS & ABILITIES
- Communicate professionally and empathetically with emotional intelligence
- Strong verbal and written communication skills
- Exercise good judgment, maintain objectivity, de-escalate emotionally charged concerns
- Be a critical thinker, appreciate other points of view, be adaptable and flexible
- Maintain professional integrity and patient confidentiality
- Strong organizational skills
- Be able to present patient issues clearly and objectively
- Strong understanding of service recovery principles and customer service practices
- Strong computer skills proficiency with Microsoft office
  Ability analyze patient feedback data and provide key trends for leadership review
  All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Patient Experience Specialist in Poughkeepsie, NY vacancy

Patient Access Specialist: Registration & Scheduling
$20 - $25 per hour
...Northwell Health is seeking a Per Diem patient access representative in Poughkeepsie, NY. This role is essential in facilitating easy... ...an associate degree with at least 2 years of related experience. The position requires proficiency in MS Word and Excel, as well...
Suggested
Hourly pay
Daily paid
Northwell Health
Poughkeepsie, NY
3 days ago
Associate Patient Care Coordinator
$16 - $29 per hour
...Requisition number:** 2375292 **Job category:** Healthcare Delivery, Patient Services Optum NY/NJ, is seeking a **Associate Patient Care... ...will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with...
Suggested
Hourly pay
Minimum wage
Full time
Temporary work
Work experience placement
Local area
Immediate start
Work from home
Monday to Friday
UnitedHealth Group
Poughkeepsie, NY
1 day ago
Advanced Practice Provider - New York Cancer & Blood Specialists
$140k - $165k
...Practice Provider - New York Cancer & Blood Specialists Hudson Valley Region, NY Advanced... ...will play an important role in helping patients navigate some of the most challenging... ...compensation may vary based on skills, experience, and location. Base Salary Range:...
Suggested
Local area
OneOncology
Poughkeepsie, NY
1 day ago
Patient Service Representative
...Position Title: Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service... ...for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest® patient is...
Suggested
Contract work
For contractors
Remote work
Weekend work
Afternoon shift
ZOLL Medical
Poughkeepsie, NY
3 days ago
Contact Center Specialist I
...Union is currently recruiting for the position of Contact Center Specialist I. Primary Function: Serve as the primary liaison between HVCU... ...tools, platforms, and digital systems Demonstrated experience using productivity and collaboration tools such as Microsoft 3...
Suggested
Temporary work
Work at office
Local area
Remote work
Work from home
Home office
Hudson Valley Credit Union
Poughkeepsie, NY
2 days ago
Asset Protection Specialist
$20 per hour
...OverviewJob Description**Position Purpose:**The Asset Protection Specialist is primarily responsible for preventing financial loss caused... ...in hourly roles at The Home Depot, including:* **Professional Experience*** **Learning Potential*** **Responsibility*** **Customer...
Hourly pay
Work at office
Local area
Immediate start
The Home Depot
Poughkeepsie, NY
1 day ago
Video Production Specialist
$75k - $80k
...SpecialistAnticipated Vacancy: Multimedia Marketing and Production Specialist (1.0 FTE) LOCATION(S) : CGRDISTINGUISHING FEATURES OF THE... ...the use of social media, visual/graphic tools, video and camera experience; good knowledge of computer applications such as spreadsheets,...
Full time
Work experience placement
Immediate start
Dutchess BOCES
Poughkeepsie, NY
22 hours ago
Delivery Specialist
$15.5 - $21.5 per hour
...Delivery Specialist Compensation Pay Range: $15.50 - $21.50. The actual hourly rate will equal or exceed the required minimum wage... ...All other duties as assigned. Skills/Education/Knowledge/Experience/Abilities: Required: Ability to quickly match alphanumeric...
Hourly pay
Minimum wage
Local area
Immediate start
Flexible hours
O'Reilly Auto Parts
Poughkeepsie, NY
4 days ago
Delivery Specialist-2
$16 - $22 per hour
...Delivery Specialist Compensation Pay Range: $16.00 - $22.00 The actual hourly rate will equal or exceed the required minimum wage... ...All other duties as assigned. Skills/Education/Knowledge/Experience/Abilities Required: Ability to quickly match alphanumeric...
Hourly pay
Minimum wage
Local area
Immediate start
Flexible hours
O'Reilly Auto Parts
Poughkeepsie, NY
3 days ago
Employment Specialist
$18.16 - $20.16 per hour
...Employment Specialist Poughkeepsie, NY ( • Employment Services Description For over 60 years, Abilities First, Inc. has been... ...Job Developers to facilitate a team approach to the vocational experience for individuals with disabilities and support the individual until...
Hourly pay
Full time
Contract work
Visa sponsorship
Flexible hours
Day shift
Afternoon shift
Abilities First
Poughkeepsie, NY
4 days ago
Maintenance Specialist
$19.89 - $22.89 per hour
...Maintenance Specialist For over 60 years, Abilities First, Inc. has been empowering individuals with developmental disabilities to... ...according to business needs Pay Range: $19.89-$22.89 based on experience Responsibilities will include: Complete monthly and...
For contractors
For subcontractor
Monday to Friday
Abilities First, Inc.
Poughkeepsie, NY
2 days ago
Associate Patient Care Coordinator
$16 - $29 per hour
...7 Job category: Healthcare Delivery, Patient Services Optum NY/NJ, is seeking a Associate... ...your best life at work and at home. Experience the fulfillment of advancing the health... ...courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments...
Hourly pay
Minimum wage
Full time
Temporary work
Work experience placement
Work at office
Local area
Immediate start
Work from home
Monday to Friday
UnitedHealth Group
Hopewell Junction, NY
2 days ago
Applied Behavioral Sciences Specialist
...Job Description Applied Behavioral Sciences Specialist - ABSS Join ATC Healthcare Services in making a difference one patient at a time $500 SIGN ON BONUS!Hudson Valley... ...This role is ideal for a professional with experience in counseling, behavioral assessments,...
Relocation package
ATC Nassau County
Poughkeepsie, NY
6 days ago
Staffing Support Specialist
$26 per hour
...Description Job Description Staffing Support Specialist Location: Poughkeepsie, NY ( On-... ...This role is perfect for someone who is patient, people-focused, and highly detail-... ...Qualifications & Skills: Experience in staffing, recruiting, customer service...
Hourly pay
Full time
Temporary work
Work at office
Local area
Immediate start
Monday to Friday
Ethan Allen Workforce Solutions
Poughkeepsie, NY
2 days ago
Health Information Specialist I
$16 - $19 per hour
...sciences companies. From fulfilling a single patient's request for their medical records to... ...We are seeking a Health Information Specialist to support front desk operations and Release... ...on location, responsibilities, skills, experience, and other requirements of the role....
Hourly pay
Full time
Datavant
Poughkeepsie, NY
25 days ago
Construction Inspection Specialist (Flex Staff)
$63 per hour
...here! ( Join Us! CDM Smith – where amazing career journeys unfold. Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your...
Contract work
For contractors
Work experience placement
H1b
Immediate start
Overseas
Flexible hours
CDM Smith
Poughkeepsie, NY
1 day ago
Hospitality Associate - PT (VBMC)
$18.13 - $34.5 per hour
...the better. Summary: Position is responsible for assisting patients or guests in completing diet appropriate room service meal orders... ...or suggestions as needed to ensure an exceptional meal experience making sure to offer condiments or complementary items as appropriate...
Hourly pay
Work at office
Immediate start
Nuvance Health
Poughkeepsie, NY
12 hours ago
Medical Lab Cl
$40 - $42 per hour
...established timeframes.Duties And Responsibilities:Processes patient samples as a bench technologist.Processes a variety of clinical... ...standard adherence.Performs other duties as assigned.Education & Experience:Current NYS Clinical Technologist license required.1 to 3...
Hourly pay
K.A. Recruiting
Poughkeepsie, NY
3 days ago
Clinical Laboratory Technologist - Microbiology
$40 - $46 per hour
...Microbiology performs diagnostic microbiology and molecular testing on patient specimens within the laboratory's approved test menu. Working... ...QualificationsOne to three years of clinical laboratory experience, with hands-on microbiology experience strongly preferred....
Hourly pay
Full time
Local area
Premiere Medical
Poughkeepsie, NY
1 day ago
Scheduling Coordinator - Heart Center - Poughkeepsie Clinical, Poughkeepsie, NY.
$18.13 - $34.5 per hour
...authorizations are obtained prior to appointments. 2. Schedules all clinic patients, obtains all records and confirms completion of the chart... ...patient's pre-procedures schedule to optimize the patient experience. 7. Ensure medical records are compliant with HIPPA...
Hourly pay
Full time
Work at office
Monday to Friday
Shift work
Nuvance Health
Poughkeepsie, NY
2 days ago
Guest Experience Lead (GEL)
McDonald's - - Responsibilities: Greet customers and engage with guests; Maintain high energy and friendly service; Promote the brand and mission; Support scheduling and shift flexibility; Ensure a positive guest experience
Shift work
McDonald's
Hyde Park, NY
4 days ago
Service Technician Experience Preferred
$19 - $35 per hour
...learn new technology, repair and service procedures * Ability to operate electronic diagnostic equipment * Automotive mechanical experience * Ability to lift 50 pounds * Ability to work on your feet for extended periods of time * Ability to work in a fast-paced...
Hourly pay
Price work
Local area
Immediate start
Relocation package
Friendly Auto Group
Poughkeepsie, NY
1 day ago
Part-Time Focus Group Panelists. Call Center Agent Welcome. No Experience
$750 per week
...connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role Overview: We are welcoming participants from all backgrounds, including anyone looking for administrative assistant roles,...
Part time
Casual work
Remote work
Flexible hours
AFG
Poughkeepsie, NY
1 day ago
Shift Lead
$18 - $21 per hour
...change as requested to cash registers. Models and delivers a distinctive and delightful customer experience. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers...
Hourly pay
Work experience placement
Seasonal work
Local area
Shift work
Walgreens
Poughkeepsie, NY
2 days ago
Guest Experience Lead (GEL)
$15.5 - $17 per hour
...Guest Experience Lead - Highly energetic, Friendly, Smiles all the time, loves to engage and talk to people- Then this is the job for you! ~ Did you know our employees START AT $15.50 -$17.00 If you have experience we pay more per hour for premium shifts, late night...
Hourly pay
Local area
Flexible hours
Shift work
Night shift
Weekend work
McDonald's
Hyde Park, NY
1 day ago
AUDIOLOGIST, STAFF (Hospital based) - *$20,000 Sign-on/Retention Bonus*
...department protocols. Seeks input/feedback/questions from patient/caregivers consistently, utilizing a variety of strategies/techniques... ..., and CARE values and promoting excellence in the patient experience, during every encounter. Qualifications/Requirements...
Relocation package
Maria Fareri Children's Hospital, a member of the WMCHealth ...
Poughkeepsie, NY
12 hours ago
Perfusionist - Hourly
$68.81 - $127.79 per hour
...position. Properly maintains perfusion equipment to ensure patient safety and job safety. Assists with maintenance of supply and... ...attendance. Performs other duties as required. Education and Experience Requirements: Bachelor's Degree from institution recognized...
Hourly pay
Nuvance Health
Poughkeepsie, NY
1 day ago
CLINICAL LAB TECHNOLOGIST-BS DEG
...efficiencies when immediate tasks are completed in order to expedite patient care. Maintains competencies in a minimum of two clinical... ...appropriate. Performs other related duties as required. Experience: ~0-2 years experience as a clinical lab technologist,...
Immediate start
Maria Fareri Children's Hospital, a member of the WMCHealth ...
Poughkeepsie, NY
22 hours ago
Patient Services Representative
$19 per hour
...Patient Services Representative Join to apply for the Patient Services Representative role at MOTION PT Group. Job Location: 400 Westage... ...during interview.) Salary: $19.00/hour (commensurate with experience) How MOTION PT Group Supports You Competitive salary Employee-...
Work at office
Local area
MOTION PT Group Inc
Fishkill, NY
3 days ago
Infant / Toddler CDA Specialist
...Connecticut Institute for Communities, Inc. Description: CDA Specialists work under the direction of an assigned Lead Teacher. The... .... Entry level position; previous babysitting or childcare experience is preferred. Basic computer experience is required (i.e....
Hourly pay
Full time
Part time
Local area
Immediate start
Home office
Connecticut Institute For Communities, Inc. (CIFC)
Lagrangeville, NY
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Patient Experience Specialist. Be the first to apply!