Account Manager

Client Relationship Management

Serve as the primary liaison for clients regarding orders and service delivery. Provide expert guidance on client rates and service lines to optimize engagement. Maintain professional, responsive communication with all client partners and internal teams.

Growth and Expansion

Drive GM growth by increasing order volume and improving fill rates. Expand service offerings to include per diem, contract, clinical, allied, non-clinical, locums, international services, and more. Foster strategic partnerships, including MSP and corporate conversions, to support business expansion. Ensure markup retention and stability to maximize profitability.

Performance Metrics

Meet and exceed goals and metrics as set by the Account Management Supervisor. Leverage business analytics tools to track and report on opportunities, account growth, and stability. Monitor and enhance key performance indicators, including time-to-fill, overall order fulfillment, and cancellation reduction.

Collaboration and Operational Excellence

Work closely with all business units to enhance account management and operational effectiveness. Partner with Program Managers on quarterly client reviews and identify opportunities for growth. Implement new or improved program opportunities to enhance client satisfaction and service effectiveness.

Process Improvement

Continuously seek and implement improvements to internal processes in alignment with the Account Management Supervisor. Adhere to standard operating procedures established by the Senior Director of Account Management.

Client Partnership Health

Assess and monitor the health of each client partnership to ensure long-term viability and satisfaction. Drive core production for client accounts by focusing on key performance indicators and strategic goals.

Core Qualifications

Education: Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent work experience. Experience: 2–5+ years in account management, sales, customer success, or a client-facing role. Proven track record of managing client relationships and meeting or exceeding revenue targets. Experience handling multiple accounts or projects at once.

Key Skills

Relationship Management: Strong interpersonal and communication skills. Ability to build trust and maintain long-term client partnerships. Sales & Business Development: Upselling and cross-selling experience. Negotiation and contract management skills. Understanding of sales pipelines and forecasting. Organizational & Analytical Skills: Ability to manage multiple clients, deadlines, and priorities. Problem-solving and critical thinking. Comfortable analyzing data and performance metrics. Technical/Tools: Experience with CRM software (e.g., Salesforce, HubSpot). Proficiency in Microsoft Office.

Applicants must be able to show proof that they are legally eligible to work in the United States. Favorite Healthcare Staffing, LLC is an equal opportunity employer and does not make hiring decisions based on race, color, religion, gender or other protected classes.