Infor Technical Project Manager - Payroll & Workforce Management

Infor Technical Project Manager - Payroll & Workforce Management

Experience: 10 Years
Role: Infor Technical Project Manager - Payroll & Workforce Management
Primary Skills: Infor WFM UKG Payroll Payroll Technology Workforce Management Technical Project Management

Role Overview

We are looking for an experienced Infor Technical Project Manager - Payroll & Workforce Management to lead the technical strategy delivery production support architecture and operational governance of enterprise payroll and workforce management applications.

The ideal candidate will have strong hands-on experience with Infor WFM and/or UKG Payroll combined with expertise in payroll processing integrations production support technical architecture vendor management and project delivery.

This role requires a hands-on technology leader who can move between strategic planning technical troubleshooting architecture decisions stakeholder management and team leadership .

Key Responsibilities

1. Payroll Technology & Application Leadership

• Own the technical health reliability support model and roadmap for payroll and workforce management applications.

• Provide technical leadership for Infor WFM and UKG Payroll environments.

• Define payroll technology strategy architecture simplification investment priorities and modernization initiatives.

• Manage technology budgets Agile funding vendor contracts SLAs and delivery commitments.

• Identify opportunities for automation monitoring reporting self-service and AI-enabled improvements.

2. Production Support & Incident Management

• Lead technical triage and resolution of critical payroll workforce management integration data configuration access calculation timekeeping and financial posting issues.

• Drive incidents from initial diagnosis through containment resolution validation RCA and preventive action.

• Perform or direct:

  • Application and integration log analysis

  • Data validation and comparison

  • Configuration analysis

  • Interface/file investigation

  • Schedule and batch-job analysis

  • Security/access analysis

  • Controlled testing and validation

• Lead critical payroll-cycle incidents releases cutovers go-lives and stabilization activities.

• Ensure workarounds are properly assessed documented controlled and replaced by permanent solutions.

3. Technical Architecture & Integration

• Own and review technical solution architecture across payroll and workforce management platforms.

• Design and govern integrations between payroll applications and enterprise systems such as:

  • Workday

  • SAP Finance

  • Banking systems

  • Tax platforms

  • Time & Attendance systems

  • HR/Finance applications

• Ensure data flows interfaces APIs file transfers security schedules and downstream dependencies are well understood and documented.

• Challenge unnecessary customization weak controls unsupported handoffs and non-scalable solutions.

• Drive architecture simplification modernization reliability and maintainability.

4. Payroll Functional & Technical Expertise

• Demonstrate strong understanding of end-to-end payroll processing including:

  • Hours-to-Gross

  • Gross-to-Net

  • Payroll calculations

  • Timekeeping

  • Payroll interfaces

  • Financial posting

  • Payroll controls

  • Payroll reconciliation

• Support complex U.S. and Canadian payroll environments .

• Understand payroll compliance tax requirements SOX controls audit requirements information security and data privacy.

• Experience supporting union and non-union payroll environments is preferred.

5. Project & Delivery Management

• Lead payroll technology implementations enhancements migrations releases and transformation projects.

• Establish delivery plans milestones dependencies risks resources and contingency plans.

• Apply appropriate Agile/Scrum ITIL and project management practices .

• Ensure solutions are properly tested documented approved and production-ready.

• Manage competing operational and project priorities based on business impact and payroll-cycle criticality.

6. Team & Vendor Leadership

• Lead and mentor technical leads payroll technology professionals contractors managed service providers and vendors.

• Establish clear expectations around ownership responsiveness troubleshooting documentation and delivery quality.

• Develop support playbooks diagnostic checklists escalation procedures runbooks and knowledge articles.

• Manage vendor performance SLAs Statements of Work escalations and technical deliverables.

• Ensure vendors supplement internal capability rather than replace internal technical ownership.

7. Stakeholder & Executive Management

• Partner with:

  • Payroll Operations

  • HR/HRIT

  • Finance

  • Global Finance Operations

  • Information Security

  • Audit

  • Integration teams

  • Business stakeholders

• Provide clear executive-level communication on application health critical incidents project status risks dependencies decisions and remediation plans.

• Communicate effectively across both technical and business audiences.

Required Qualifications

• 10 years of progressive experience in payroll systems HRIS workforce management payroll technology or enterprise applications.

• Strong hands-on experience with Infor WFM and/or UKG Payroll .

• Strong understanding of end-to-end payroll processing and workforce management.

• Proven experience leading complex production incidents and root cause analysis .

• Strong experience with application configuration integrations interfaces APIs file transfers data validation testing and releases.

• Experience with SQL and reporting/data analysis .

• Experience with payroll integrations involving HR Finance Banking Tax and Time & Attendance systems.

• Experience managing technical teams contractors MSPs and vendors.

• Experience managing technology budgets vendor contracts SLAs and delivery commitments.

• Strong technical project management and stakeholder management experience.

• Excellent communication problem-solving and leadership skills.

• Bachelors degree in Computer Science Information Technology Information Systems Business HR Finance Accounting or related discipline or equivalent experience.