Supervisory HR Specialist (Account Manager)

Job Title

Job Description

Supervise the Core HCM Account Management team and lead the execution of the roadmap and strategic initiatives to support Government-wide Core HCM services.

Lead cross-functional and interagency coordination to implement, operate, and sustain the Core HCM platform across the Federal government (e.g., personnel action processing, position management, and time and attendance).

Serve as a primary liaison among HR policy, IT, the vendor(s), and agency stakeholders to ensure Core HCM platform solutions are compliant, scalable, and adaptive to evolving workforce needs.

Collaborate across HRS with Account Management, User Support, and Product Development groups, and OPM policy experts to prioritize, rank, and schedule HRIT research and development initiatives.

Provide expert advice on sensitive and complex HCM topics, implementing and maintaining human resources information technology systems, and corresponding human resources (HR) impacts.

Represent the organization in interagency working groups, customer-facing meetings, internal and external project work, informational sessions, and trainings.

Oversee the design, development, and processes of the functional requirements and ensure emerging Core HCM solutions meet federal HRIT needs with high quality and accuracy.

Provide oversight and lead change management, communications, and risk mitigation strategies to ensure successful adoption of the Core HCM platform, proactively addressing stakeholder concerns, aligning messaging across agencies, and minimizing operational disruptions.

Manage the execution and lifecycle of interagency agreements and licensing arrangements, ensuring alignment with revolving fund requirements, and implementing cost recovery strategies that support sustainable Core HCM operations across the Federal government.

Lead the development and monitoring of performance metrics and service-level indicators to evaluate platform effectiveness, customer satisfaction, and continuous improvement opportunities.

Develop and execute a stakeholder engagement and communication strategy to maintain transparency, build trust, and foster collaboration with agency partners.