Broadband Technician I - NANA Net - Kotzebue, AK

Job Description The Broadband Technician will perform installation, maintenance, and repair of fiber optic cables and service drops,installation,maintenanceand repair of customer access equipment,as well as splicing and testing fiber optic cables.Operating in a safe and proper manner asset forth incompany policy and without constant direct supervision. This role also includes general upkeep of village property and equipment, ensuring reliable internet service delivery to customers. Responsibilities Install andterminatefiber optic cables, including aerial service drops. Respond to service orders and trouble tickets for new installations, troubles, upgrades,removalsor changes to customer’s residential or commercial broadband services. Install ONT’s, fiber jacks, fiber jumpers, terminals, pedestals, splitters, protectors, modems/routers and other hardware and equipment associated with providing fiber broadband services. Perform splicing and testing of fiber optic cables. Diagnose and resolve connectivity issues in the field,utilizingtest equipment and meters suchas;OTDR’s, light source and power meter, Wi-Fi signal testers, etc. Perform regular inspections and maintenance of aerial fiber infrastructure. Maintain splicing equipment and tools. Document splicing activities and updates to system maps. Conduct general property upkeep, including shoveling snow, weed whacking, and cleaning. Perform routine office maintenance and/or repairs on equipment (suchas;battery plants and generators, alarms, airfiltersand general fluid levels) and follow procedures formaintainingsite logs and records. Perform safety inspections to ensure compliance with standards. Ensure company inventory ismaintainedand reported for itemsutilizedby technicians. Operate andmaintain4-wheelers and snowmobiles. Climb wooden poles to install andmaintainaerial fiber connections. Respond to requests forlocates ofunderground fiber optic cables and mark cable routes. Work closely with customers to ensure quality service and support. Use company computer programs asrequired. Adhere to safety standards and industry best practices. Perform all other duties and responsibilities as assigned. Must be able and willing to work oncallduring nights, weekends, and holidays. Must be able to perform other duties as assigned. Knowledge, Abilities and Skills for Success Effectively communicate in a positive and professional manner through written and verbal communications in all interactionswith customers/public, fellow employees, and vendors. Ability to work as a team member and exertinitiativeto work independently to reach a goal. Ability to read and interpret documents such as safety rules,operatingand maintenance instructions, and procedure manuals. Ability towriteroutine reports and correspondence. Ability to define problems, collect data,establishfacts, and draw valid conclusions. Ability to use various hand tools, test equipment, andoperateheavy equipment for installation and maintenance of underground & aerial infrastructure. Knowledgeof andthe ability tocomply withCPNI regulations and procedures. Ability to embrace change in the workplace while encouraging others to seek innovative approaches and the ability to function effectively as a team player. Proficient computer skills and the ability to adapt and learn as programs and processes change. Qualifications High school diploma or equivalent. Experience with fiber optic installation, splicing, and troubleshooting preferred. Familiarity with aerial cable installation and safety protocols preferred. Ability tooperateand maintain specialized equipment, including 4-wheelers and snowmobiles. Valid driver's license and acceptable driving record for the past three (3) years to be eligible under company vehicle insurance policy preferred. Strong customer service and communication skills. Working Conditions and Physical Requirements Weather: Indoors/Outdoors–this position requires both work inenvironmentally controlledenvironmentsas well as outdoors in allmannerof weather.While performing the duties of this job, the employee is occasionally exposed to severe weather conditions. Noise level: The noise level in the work environment is usuallymoderate. Description of environment: Small office spaceswith standard office environment, equipment roomswith higher levels of noise and potentialexposureto moving mechanical parts; high, precarious places; and risk of electrical shock,customer homes and businesses,and outdoors with exposure toheat; cold; darkness; wildlife; and working from heights. Physical requirements: Employeeis required tofrequentlylift and/or move up to50lbs.andoccasionally lift and/or move up to100lbs. Frequently required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift, climb ladders and poles and work from heights. Travel: Yes. Must be willing and able to travel, asrequired, to job sites which may include the use of small planes, boats, 4-wheelersand snowmobiles. #J-18808-Ljbffr