Spa Receptionist

FAIRMONT

New Orleans, LA

Job Description
Job Description
Company Description
Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.
Hotel Overview:
Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.
This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.
Job Description
Welcome guests warmly and professionally while creating a calm, inviting, and luxury-oriented atmosphere
Schedule spa treatments, fitness appointments, wellness services, and facility reservations accurately and efficiently
Provide detailed information regarding spa services, fitness offerings, retail products, promotions, and hotel amenities
Process guest check-ins, payments, retail transactions, and appointment confirmations accurately
Maintain cleanliness, organization, and presentation standards within reception, retail, lounge, and fitness areas
Coordinate guest requests and communicate effectively with Spa Therapists, Fitness Attendants, and operational teams
Monitor appointment schedules and support efficient guest flow throughout the spa and fitness facilities
Assist with retail merchandising, inventory support, and product presentation as assigned
Maintain confidentiality and professionalism regarding guest information and wellness services
Respond promptly and professionally to guest questions, concerns, and service recovery opportunities
Support spa events, wellness programs, VIP experiences, and promotional initiatives as assigned
Follow all hotel policies, sanitation procedures, and workplace safety standards
Uphold luxury hospitality standards through professionalism, appearance, and exceptional guest engagement
Qualifications
Previous spa, wellness, hospitality, Front Desk, retail, or guest service experience preferred
Luxury hotel or spa experience preferred
Excellent communication and interpersonal skills
Strong organizational, multitasking, and customer service abilities
Ability to maintain professionalism and composure in a fast-paced guest-facing environment
Basic computer proficiency and experience with scheduling or POS systems preferred
Professional appearance and polished demeanor required
Ability to maintain confidentiality and discretion with guest information
Ability to work flexible schedules including mornings, evenings, weekends, holidays, and extended shifts as operationally required
High school diploma or equivalent preferred
Must be legally authorized to work in the United States
Additional Information

All your information will be kept confidential according to EEO guidelines.

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Vacancy posted 1 day ago

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