Assistant Restaurant Manager

Assistant Restaurant Manager reporting to the General Manager for our location in the Wellington Green Commons. Job Summary Under the direction of the General Manager, the Restaurant Manager supports the management team to ensure the execution of standards and the outcome of company goals within a TooJay’s restaurant. This position requires the ability to motivate and train team members to meet the Guest’s expectations. Qualifications High school diploma and 1-2 years of experience in a restaurant or related field Current Manager Serve Safe Certification or ability to obtain it by end of training Must have and maintain a valid driver’s license and proof of insurance and a driving history acceptable to the company Physical Requirements Flexible and long hours required at times. Managers are scheduled based on a 55 hour work week. Medium work, exerting up to 50 pounds of force occasionally, and/or 30 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Able to stand during entire shift. Capable to maneuver throughout the dining and kitchen area throughout the shift. Able to operate all front and back office computer systems and all office, cleaning, cooking and food preparation equipment. Able to reach overhead, bend below the waist, crouch, lift, stand, sit, twist and communicate intentions. Knowledge / Communication / Personality Requirements Clearly conveys information and ideas. Evaluates situations and if necessary, accurately selects alternative courses. Maintains composure and objectivity under pressure, effective at active listening to understand and clarify concerns or issues raised by internal and external guests. Shows initiative in job performance, including anticipating, preventing, identifying and solving problems as necessary. Understands financial information and data. Has the ability to plan and organize. Understand and adheres to company policies and procedures. Job Responsibilities Manages the activities of the restaurant team; this includes candidate interviews, hiring, ongoing training and communication of performance standards to ensure complete job knowledge and skill development of team members. Engages with guests to create a personable and seamless experience. Uses all service related feedback to continually improve service levels, drive overall guest satisfaction, increase return visits and reduce guest complaints. Meets restaurant financial objectives by forecasting requirements, controlling food cost, scheduling expenditures, analyzing variances and initiating corrective actions. Partners with HR to ensure any termination of a team member is conducted with respect and dignity after proper documentation which has given that team member the opportunity to improve their behavior. Teaches, coaches and mentors others to maintain high standards. Establishes credibility through competence, continuity and integrity. Has full knowledge of company regulations, policies, procedures, standards and goals. Performs duties at any given time to ensure proper execution. Consistently displays drive, energy and operates with a sense of urgency during each shift. Fosters open communication with management and team members. Effectively provides performance feedback through coaching and timely reviews. Conducts counseling sessions with team members using TooJay’s Problem/Solution Notice, focusing on facts and respecting the dignity of the team member. Maintains cleanliness of the restaurant by inspecting and directing work actions of team members. Ensures safety, sanitation and security guidelines are followed at all times and immediately resolves any items identified through daily operational plan and flow charts; completes any accident reports immediately and accurately; is responsive to any requests from Corporate Risk Management. Communicates and enforces the priority of back door security. Maintains ambiance by controlling lighting, music, temperature, marketing displays and cleanliness of small wares; ensures floors are clean, dry and free of debris throughout the shift and dining room is clean and in good condition. Guarantees commitment to uniform and grooming standards for themselves and the team. Conducts motivating pre-shift meetings each shift and aligns with daily operational plan and restaurant goals. Contributes at weekly management directional. Participates at all staff meetings and facilitates departmental meetings when necessary. Monitors productivity of team throughout the shift. Reports to team members on financial results, guest feedback and controllable they impact. Recognizes and makes adjustments in staffing based on changing business levels using labor matrix parameters. Maximizes profitability by ensuring accurate execution of recipes, par levels and POS checks. Supports company initiatives by educating and training team members to achieve success. Follows all cash handling, house account, deposit and credit card policies. Reconciles comps, voids, discounts and cash shortages and takes corrective action. Communicates to the General Manager on the status of their shifts; including financial results, issues affecting guests or team members and individual achievements. Checks email daily and reacts appropriately to requests from the corporate office. Performs any other duties as requested by the Restaurant Support Center Team and/or General Manager. #J-18808-Ljbffr