Supply Chain Customer Support Specialist (Entry-Level)

Position Overview Supply Chain Customer Support Specialist (Entry-Level) – The Boeing Company – Boeing Global Services (BGS) seeks an entry-level Specialist to provide customer support as part of its 24/7 contact center team in Dallas, TX. Responsibilities Retrieve, research and resolve incoming customer emails and Service Requests. Enter, track, monitor and coordinate customer order delivery requirements. Analyze customer spare parts requirement inquiries, facilitate responses and resolve delivery problems. Analyze supplier and/or customer data regarding ordering and/or delivery of spare parts and provisioning products or related services. Advise customers regarding order status, changes or improvements of orders and follow up on issues related to their accounts. Manage multiple orders and research lists for specific customers. Research and analyze data to identify trends/issues regarding specific customers. Support Customer Program Managers (CPM) by maintaining reports, customer data and managing customer expectations. Basic Qualifications 1+ year of experience in customer service or a support organization. 1+ year of experience interfacing with external customers and responding to support requests. 1+ year of experience with Microsoft Office products such as Outlook, PowerPoint, Excel, and Word. Experience and/or knowledge of basic supply chain principles. Ability to work variable shifts, including evening, holiday and midnight shifts as assigned. Preferred Qualifications Experience in the aerospace industry, preferably in a customer service/support environment. Experience with SAP in support of supply chain functions. Experience with customer relationship management (CRM) tools, systems, and processes. Experience working with supply chain strategies (inventory reduction, parts kitting, supplier consolidation, optimal flow, lead-time reduction). Shift Information Third shift, 4x10 (Mon‑Thu 10p‑8a) with flexibility to any shift as needed. Pay & Benefits Pay range: $65,450 – $88,550. A Total Rewards package includes competitive base pay, variable compensation opportunities, health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance, and paid and unpaid time off. Pay is based upon experience and qualifications. Other Information Location: Dallas, TX Language Requirements: Not applicable Education: Not applicable Relocation: Relocation assistance is not a negotiable benefit for this position. Export Control Requirement: This is not an Export Control position. Safety Sensitive: This is not a Safety Sensitive Position. Security Clearance: No security clearance required. Visa Sponsorship: Employer will not sponsor employment visa status. Position is not contingent upon program award. Equal Opportunity & EEO Statement Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. EEO is the law. Boeing EEO Policy – Request an Accommodation: Applicant Privacy. Boeing participates in E‑Verify. #J-18808-Ljbffr