DTC Support Specialist

Job Description

Job Description

Position Overview:
We are seeking a detail-oriented and customer-focused DTC Support Specialist to support our Direct-to-Consumer operations. This role plays a key part in delivering exceptional guest experiences, supporting multiple internal teams, and keeping day-to-day administrative operations running smoothly.

Key Responsibilities:

• Answer and respond to customer phone calls and emails in a professional and timely manner
• Complete and manage administrative paperwork
• Coordinate and manage group reservations
• Organize VIP group visits in collaboration with the Sales Department
• Provide Wine Club and Tasting Room (TR) support as needed
• Provide coverage and assist guests at the Wine Bar or Store counter when needed
• Assist with staff training and onboarding support
• Order and organize office supplies to maintain efficient operations
• Create and distribute marketing emails for multiple departments
• Maintain and update team calendars, ensuring tasks and deadlines are met
• Set up and test promotions to ensure accuracy and functionality

Qualifications & Skills:

• Background in hospitality and customer service highly recommended
• Strong organizational and communication skills
• Ability to multitask and work efficiently in a fast-paced environment
• Comfortable working weekends
• Proficiency or ability to learn the following systems:
  • WineDirect
  • Tock
  • Canva
  • Microsoft Office Suite
  • ShipCompliant

Full Time Weekends availability required
8:30am - 5:00pm