Specialty Pharmacy Liaison

Specialty Pharmacy Liaison

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.

The Specialty Pharmacy Liaison (SP Liaison) serves as the key connector between Specialty Pharmacies (SPs), Field Reimbursement Managers (FRMs), and HUB operations to support seamless patient access and timely therapy initiation. This role manages and tracks prescription flow across the SP network, ensuring efficient conversion to dispense and proactive resolution of access or fulfillment barriers.

This is your opportunity to join Inizio Engage and represent a leading biotechnology company as part of an exciting new product launch bringing innovative therapy options to patients who need them most.

Why You'll Love Working Here

We believe great people deserve great support—at work and beyond. That's why we offer a rewards experience designed to help you thrive personally, professionally, and financially:

• Competitive pay that recognizes your experience, expertise, and impact
• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
• Company-paid holidays so you can rest, recharge, and focus on what matters most
• Recognition programs, contests, and awards that celebrate your contributions
• Continuous growth opportunities through learning, leadership development, and career advancement support
• A collaborative culture where your ideas are valued and your work makes a difference

We're also proud to be recognized for creating an exceptional employee experience:

• Best Place to Work in BioPharma — 2022, 2023, 2025
• Certified Great Place to Work® — 2021, 2023, 2025, 2026

Learn more:

What will you be doing?

• Serve as the primary point of contact for assigned Specialty Pharmacies.
• Build and maintain strong, collaborative relationships with SP partners to optimize patient experience and program performance.
• Monitor and analyze SP performance metrics, including; Time to therapy, Benefits investigation turnaround, prior authorization approval rates, prescription conversion rates.
• Ensure SP adherence to program requirements, including turnaround times, documentation standards, and patient outcomes.
• Track patient progress within the Specialty Pharmacy Network, ensuring reconciliation.
• Resolve escalated patient access, benefits and fulfillment issues in collaboration with SP partners.
• Partner with FRMs to address provider and patient access barriers; serve as an escalation point for case issues.
• Provide FRMs with insights on SP processes, payer dynamics, and access trends.
• Partner with FRMs to identify trends in access challenges and develop coordinated solutions across territories.
• Ensure data integrity and alignment between HUB systems and SP reporting.
• Collaborate with HUB teams (case management, BI, PA, patient support) to ensure efficient case progression.
• Communicate program updates, SP changes, and process enhancements to HUB teams.
• Support training and continuous education for HUB teams on SP specific requirements and workflows.

What do you need for this position?

• Bachelor's Degree or equivalent experience preferred
• 5+ years of experience in specialty pharmacy, HUB services, patient support, or reimbursement.
• Strong knowledge of HUB operations, SP workflows, payer landscape, and access processes.
• Experience working with FRMs or in provider-facing roles.
• Direct experience with major SPs (e.g., Accredo, CVS Specialty, Optum, Walgreens) preferred.
• Therapeutic area experience (e.g., oncology, rare disease, immunology, dermatology) preferred.
• Relationship management and cross-functional collaboration
• Analytical thinking and problem-solving
• Patient access and reimbursement expertise
• Process improvement and operational execution
• Strong communication and escalation management
• Ability to manage multiple priorities effectively
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)

The base pay range for this position is $28.00/hr – $52.00/hr. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at:

Equal Opportunity & Inclusion

Inizio Engage is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

Inizio Engage is committed to providing reasonable accommodations in accordance with applicable law.

Inizio Engage complies with applicable fair chance hiring laws and will consider qualified applicants regardless of criminal history. Where permitted by applicable law, employment offers may be contingent upon the successful completion of a background check. Any information obtained from a background check will be considered in relation to the requirements of the relevant position, consistent with applicable law.

Candidate Use of Artificial Intelligence in Interviews

As part of our commitment to a fair and equitable hiring process, candidates are expected to complete all interview activities without the use of artificial intelligence tools or external assistance unless such assistance is authorized in advance by Inizio Engage or otherwise required in accordance with applicable law. This includes, but is not limited to, using generative artificial intelligence platforms to produce, edit, or guide responses in real time. Candidates may be asked to confirm compliance with this policy. Any violation of this policy may result in disqualification from consideration of employment. Candidates may submit requests for reasonable accommodation in accordance with applicable law to the Inizio Engage Talent Acquisition team.