Collections Operations Analyst

Collections Operations Analyst

Burnett is proud to be partnering with a Texas leader in green energy! Our client is dedicated to providing 100% renewable, clean electricity as well as carbon-neutral natural gas. They are currently needing to add a Collections Operations Analyst to their busy Northwest Houston team. This is an amazing Temp-to-Hire opportunity with a company that truly values its employees! The Collections Operations Analyst will support critical transaction processing, account review activities, and operational reporting functions. This role is responsible for monitoring high-volume workflows, investigating exceptions, ensuring data accuracy, and supporting compliance with established business requirements and service-level expectations.

The ideal candidate is organized, data-driven, comfortable working with large datasets, and capable of balancing multiple priorities in a fast-paced environment. Key Responsibilities include:

• Manage and monitor daily operational workflows and transaction processing activities
• Review completed, pending, failed, and exception-based transactions to ensure accuracy and timely resolution
• Investigate discrepancies, processing errors, and data inconsistencies across multiple systems
• Monitor account activity and transaction history to ensure compliance with established procedures
• Review records for eligibility and processing requirements based on business rules and regulatory guidelines
• Validate account information, payment activity, customer arrangements, and pending actions prior to processing
• Track transaction outcomes and resolution statuses to ensure timely completion
• Perform routine audits, reconciliations, and quality-control reviews
• Analyze operational data to identify trends, risks, inefficiencies, and opportunities for improvement
• Prepare operational reports, dashboards, and tracking documentation
• Collaborate with internal teams and external partners to resolve processing issues and improve workflow efficiency
• Support process improvement initiatives, system enhancements, and procedural updates
• Maintain compliance with company policies, regulatory requirements, and service-level commitments
• Navigate multiple systems and databases to research, validate, and document account activity

Qualifications include:

• Strong analytical, problem-solving, and critical-thinking skills
• Exceptional attention to detail and ability to identify anomalies within large datasets
• Intermediate to advanced Microsoft Excel skills, including formulas, pivot tables, lookups, filtering, and reporting
• Experience supporting high-volume operational or transaction-processing environments
• Ability to prioritize competing deadlines and manage time-sensitive tasks effectively
• Strong written communication, documentation, and organizational skills
• Experience in operations, transaction management, financial services, utilities, customer account administration, payment processing, or other regulated industries is preferred

Location/Salary/Hours/etc.:

• Role will be 100% onsite at client office in Northwest Houston
• Starting Pay Rate will be $19/hr
• Hours will be Monday-Friday, 8am-5pm
• Role is slated as Temp-to-Hire with a high probability of going perm

This amazing opportunity won't be available long! Apply today if interested!