Application Support Specialist

Application Support Specialist

CompuNet values its people more than any other asset—and realizes the contributions made by each employee are a reflection of their education, experience, certifications, expertise and passions. We strive to take care of each other, do the right thing and help our customers succeed. We work to build lasting relationships and are proud that our customers across many industries see us as a trusted advisor. Putting the customer at the center of every engagement, our mission is to design, test, deploy and support the right IT solutions for every customer.

We offer a generous total compensation package for our employees, including competitive wages, medical, dental, vision, PTO, company-matching retirement plans, profit-sharing and more.

CompuNet is seeking an Application Support Specialist – Business Applications to administer, support, and maintain the company's line-of-business application portfolio.

This role focuses on day-to-day system operation and escalated support. The Application Support Specialist serves as the escalation point for the reactive support team, resolving issues that fall outside documented processes and developing Standard Operating Procedures (SOPs) to enable future resolution without escalation.

The role primarily supports existing systems and processes, applying targeted improvements to maintain stability, usability, and supportability.

Essential Duties & Responsibilities

The Application Support Specialist – Business Applications will deliver and support the following areas of responsibility:

Application Administration & Configuration

• Administer and maintain line-of-business applications across CRM, PSA, ERP, and related systems
• Configure roles, permissions, workflows, forms, and system settings
• Maintain alignment between system configuration and existing business processes
• Support application updates, releases, and configuration changes
• Maintain documentation of system configuration and workflows

Support & Escalation Ownership

• Serve as the escalation point for the reactive support team
• Own escalated issues through investigation, resolution, and documentation
• Troubleshoot issues across systems, integrations, and workflows
• Distinguish between user error, configuration issues, and system defects
• Communicate clearly with support teams and stakeholders

SOP Development & Knowledge Transfer

• Develop SOPs for recurring issues and support scenarios
• Translate complex issues into clear, repeatable processes
• Enable reactive support to resolve future issues independently
• Maintain and update documentation as systems evolve

Process & Issue Analysis

• Investigate recurring issues to identify root causes
• Apply targeted fixes and configuration updates
• Identify when issues require escalation beyond the role
• Recommend incremental improvements to reduce support volume
• Identify opportunities for practical automation where appropriate

Project Participation & Handoff Support

• Participate in solution builds as needed to support transition into operations
• Assist with testing and early issue resolution
• Validate readiness for operational support
• Assume ownership after handoff

Education & Experience

Minimum Requirements:

• 2+ years administering ConnectWise Manage or an equivalent CRM, ERP, or PSA platform
• Demonstrated experience producing Standard Operating Procedures or similar business process documentation for use by others
• Experience researching business processes across multiple stakeholders, systems, and approval chains

Desired Experience:

• ConnectWise Sell experience
• Microsoft PL-900 (Power Platform Fundamentals) certification
• Experience with homegrown, custom-built, or internally developed line-of-business applications
• Experience working alongside Business Analysts or in a Business Analyst capacity

Skills & Abilities

• Application administration discipline across multiple line-of-business systems
• Troubleshooting capability and pattern recognition across systems, integrations, and workflows
• Escalation judgment with the ability to determine when issues exceed role scope
• Technical writing suitable for SOPs, support handoffs, and stakeholder consumption
• Communication and relationship-building across support teams, process owners, and internal stakeholders
• Process orientation with reliable execution in ambiguous or undocumented situations
• Ownership of outcomes including recurring and low-visibility operational work

CompuNet, Inc. is an engineering-led IT solution provider that offers consulting, design, and professional services. Our strength lies in our team of outcome-driven and relationship-focused professionals with a long history of designing IT solutions. Our team of highly skilled engineers take the lead in designing, developing, and implementing solutions that address complex business challenges. This team takes ownership for the entire project lifecycle, from discovery and design through deployment, training, and handoff.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.