Host
Part-time
The Swing Golf Lounge
About the Role
Our private members club is seeking a polished, personable Host to serve as the first and last point of contact for our members and their guests. This is more than a seating role — you are the ambassador of the club's culture, setting the tone for an exceptional, discreet, and elevated dining experience from the moment someone walks through the door.Key Responsibilities
- Warmly greet members and guests by name, embodying the club's standards of hospitality, discretion, and refinement
- Manage reservations, waitlists, and floor plans using the club's reservation system, optimizing seating flow and table turns without compromising member experience
- Escort members and guests to their tables, presenting menus and communicating any relevant information (e.g., private events, chef's specials, member preferences)
- Maintain detailed knowledge of member profiles, preferences, dietary restrictions, and special occasions to personalize each visit
- Coordinate closely with servers, management, and the kitchen to ensure smooth service and timely seating
- Answer phone and email inquiries professionally, handling reservation requests, cancellations, and special requests
- Uphold strict confidentiality regarding member identities, conversations, and club affairs
- Manage the entrance and lobby area, ensuring it remains immaculate and welcoming at all times
- Assist with coat check, private dining room coordination, and member escort to other club amenities as needed
- Handle sensitive situations (overbooking, member complaints, VIP arrivals) with grace, tact, and sound judgment
- Exceptional interpersonal and communication skills, with a warm yet professional demeanor
- Strong organizational skills and ability to multitask in a fast-paced, detail-oriented environment
- Impeccable grooming and presentation standards
- Familiarity with reservation/POS systems (Resy, toast)
- Discretion and sound judgment when handling confidential member information
- Flexibility to work evenings, weekends, and holidays as required by club operations
- A genuine passion for hospitality and creating memorable guest experiences
Vacancy posted 17 days ago
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