Senior Operations Manager

Job Overview The NA Sub‑Same Day Distribution Center (SSD DC) network is seeking a Sr. Operations Manager to own Site Operations. Amazon’s Sub‑Same Day (SSD) network is designed to fulfill speed‑sensitive products to Amazon’s customers in as little as 5 hours. Distribution Centers support this mission by holding safety stock which can be transshipped to each fulfillment center on an as‑needed basis. Our Sr. Operations Manager will be responsible for all budgetary, people development, and operations objectives. They will manage and lead a team of Operations and Area Managers, coach and mentor the team, build positive employee relations, and develop leadership bench strength within the Fulfillment Center. The role focuses on people development, crafting performance metrics, driving continuous improvement, and leading Lean and Six Sigma initiatives at a large (1 MM+ sq ft) SSD Distribution Center. The Sr. Operations Manager will partner consistently with Operations, Program Managers, Finance, S&OP, WHS, and other adjacent teams to drive high standards and innovation in processes supporting inventory health, customer‑facing quality, and both leader and associate onboarding. Key Responsibilities Responsible for overall safety, quality, performance, and customer experience of either Inbound or Outbound operations. Lead the team and set expectations for the Operations and Area Managers. Measure performance, provide feedback, and hold Ops Managers accountable for their performance and that of their departments. Drive creation of quality initiatives, process change initiatives, and other Lean initiatives to enable the functional area and ultimately the FC to meet and exceed business plans. Leverage the Operations and Area Managers by sourcing and nurturing ideas, rolling them into improvement plans for the functional area. Takes proactive steps to ensure best practices are shared across all departments, shifts, and across the network. Works closely with support staff (HR, Finance, Facilities, Safety, IT, and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, and to provide needed support for other staff initiatives. Basic Qualifications Bachelor’s Degree or 2+ years Amazon experience. 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment. Prior experience with performance metrics, process improvement and Lean techniques. Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination. Preferred Qualifications Degree in Engineering, Operations or related field and MBA preferred. Experience with a contingent workforce during peak seasons. Ability to handle changing priorities and use good judgment in stressful situations. Interest in long‑term career development through assignments in multiple FCs across the nation. Equal Employment Opportunity Amazon is an equal‑opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit the Amazon Accessibility page. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner for additional accommodations. Salary and Benefits The base salary range for this position is $135,000.00–$182,700.00 USD annually. The compensation package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on experience, qualifications, and location. Amazon offers comprehensive benefits, including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance and optional supplemental life plans), Employee Assistance Program, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave. Learn more at Amazon Benefits. Company Amazon.com Services LLC Job ID: A3102472 #J-18808-Ljbffr SupportFinity™