Sr. Payroll Operations Specialist

Job Summary The Sr. Payroll Operations Specialist serves as the subject‑matter expert and executor of all end‑to‑end payroll processes for the client bottler. The role is the primary point of contact for all payroll and time‑related queries from both the bottler client and the BSNA team. This position is responsible for ensuring timely, accurate payroll processing for the supporting client population, identifying gaps in audit reporting, promoting efficient operational processes, and adhering to regulatory guidelines. The specialist partners with the client and CONA contacts for timekeeping administration, finance, and HR, and prepares all bank transactions related to payroll funding. Responsibilities Execute payroll processing and non‑processing tasks to run weekly/biweekly payroll cycles within the CONA application. Prepare all net pay and third‑party vendor bank fundings ($240M/annually) on behalf of the client. Research and resolve payroll errors before funding, including schedule changes, taxation issues, commission calculations, or base rate changes. Perform all audits for payroll and bank reconciliations. Manage bank reconciliation items related to payroll fundings (positive pay, void and reissue, stop payments, etc.). Apply policy or CBA language for payroll processing of all non‑exempt employee population. Calculate and track overpayment liabilities based on bottler policies and regulatory guidelines; communicate directly with bottler associates to explain and retrieve overpayments. Perform year‑end tax adjustments, unclaimed funds processing, and overpayment or receivable write‑offs. Administer and balance all off‑cycle transactions (tax adjustments, union bonuses, severance payments, incentives, and travel & expense reimbursements from Accounts Payable, etc.). Process commissions and over/short deductions for the driver population. Provide direct support to resolve complex payroll root‑cause issues (timekeeping, master data, organization management). Assist legal and internal audit with payroll and timekeeping inquiries for legal settlements and union grievances. Provide superior customer support through service‑level adherence, accurate processing, and payroll subject‑matter expertise. Partner with internal and external vendors to support payroll‑dependent interfaces (benefits, garnishments, timekeeping, etc.). Conduct system update testing, managing issues with CONA/IT support for user acceptance or regression testing. Identify payroll and reporting efficiencies within the CONA platform to incorporate into the bottler processing model. Disclaimer: This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change with or without notice. Key Skills and Abilities Working knowledge of Collective Bargaining Agreements and benefit administration Client/Customer Service experience Excellent analytical and research skills Detail‑oriented General understanding of HR related processes and business acumen Ability to assess and analyze complex business needs and identify a resolution Excellent verbal and written communication skills Experience with HR Technology Ability to effectively communicate and interact with associates at all levels of the organization Proven Customer Service experience Resourceful, highly organized, and able to prioritize Self‑starter and able to work independently Ability to work within a team Education Requirements Minimum: High School or GED Preferred: 4 Year / Bachelor’s Degree Years of Experience 5 years of payroll processing, finance, or HR experience 5 years of experience with a payroll processing system 3 years of experience with timekeeping systems Required Travel Willingness and ability to travel as required by the business. Hybrid Work Environment CCBSS operates a hybrid working environment. This is a teleworking role that requires working at a CCBSS office location on a regular basis (or a minimum number of days per month or week) at the manager’s discretion. The number of days required at a CCBSS office location is at the manager’s discretion and is subject to change depending on business needs. Total Rewards, Totally Rewarding We are one family supporting the Coca‑Cola bottling system in North America. Our work is indispensable to our partners and makes an impact in the communities where we operate. We are committed to workplace diversity and to rewarding exceptional performance. We expect a lot from our team - after all, it’s their exceptional work that helps CCBSS support the Coca‑Cola bottling system in North America. To keep everyone motivated and energized, we offer a comprehensive benefit and rewards package. Work‑Life Integration – Vacation, floating holidays, parental leave, flexible work environment Competitive Base Salary – A base salary or hourly wage rate in line with market rates for the job duties and skills required Rewards & Recognition – Acknowledging our employees’ contributions Retirement Plans & Guidance – Programs to assist associates in saving for retirement Health & Welfare Plans – Medical, life, and disability insurance plans Company Message Coca‑Cola Bottlers’ Sales and Service, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. #J-18808-Ljbffr Coca-Cola Bottlers' Sales and Services