Host- Lake Highlands

Host- Lake Highlands

FCG Lake Highlands - Dallas, TX 75231

Overview

Category Host

Description

Responsible for greeting every single Customer with a personable, genuine, upbeat, and unique greeting. Control the flow of traffic and maintain an awesome, clean atmosphere to Customers.

Primary Responsibilities

• Live by a servant leadership philosophy to always serve others first.
• Understand, and comply with: All Company policies, procedures, and operating standards. All federal/state/local laws and ordinances.
• Provide a first and last impression for our neighborhood joint.
• Maintain energy, enthusiasm, passion and P.R.I.D.E. throughout the shift.
• Perform the role of a Host.
• Know menu details, drink specials, and Chalkboard specials.
• Know what credit cards we accept.
• Open and hold the door for Customers.
• Greet Customers with a genuine hello, a smile and eye contact.
• Manage the seating of the Customers; monitor wait times.
• Guide Customers to an appropriate table while maintaining a comfortable pace and proximity to Customers following you.
• Hand clean menus to Customers once they are seated; explain the Chalkboard specials.
• Manage the communication throughout the restaurant.
• Provide awesome service to all Customers.
• Always have a "do whatever it takes" personality.
• Hold doors open for Customers
• Pull out chairs for female Customers.
• Accommodate and meet special needs of Customers (senior citizens, large parties, business meetings, etc.).
• Perform secondary responsibilities.
• Assist Busser by clearing and/or wiping tables.
• Assist Servers by refilling beverages.
• Assist Bartenders by handling carry out orders.
• Complete assigned opening, ongoing, and closing sidework.
• Maintain a safe, sanitary, and secure environment at all times.
• Notify a Manager of all Customer complaints.
• Remain calm at all times.
• Perform any other tasks or duties as assigned by a Manager.

Required Skills

• High school degree or GED preferred.
• Good reading, writing, mathematical and communication skills.
• Able to interact professionally with other Customers and Team Members.
• Able to handle multiple tasks in a fast-paced environment.
• Good judgment and decision making abilities.

Physical Requirements (as required by OSHA)

• Must be able to spend 100% of working time standing, walking, and reaching.
• Pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position.
• Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces.
• Climbing and ascending or descending ladders, stairs, and ramps.
• Must be able to carry loads greater than 35 pounds frequently.
• Must be able to communicate clearly with our Customer in the primary language of the restaurant.
• Hearing sounds at normal speaking levels with or without correction.
• Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.