UKG WFM Product Manager

Job Title: UKG Workforce Management (WFM) Manager

Location: Chicago, IL

Onsite Requirements: Hybrid (approx. 3 days/week onsite; may be 4–5 days/week during onboarding)

Travel Requirements: Up to 25% travel initially

Base Salary: 120K – 165K

Our client is a global manufacturing organization seeking a hands-on UKG WFM leader focused on configuration, requirements translation, implementation ownership, stakeholder partnership, and ongoing optimization (not project management from the sidelines). The ideal candidate will have 5+ years of hands-on UKG Workforce Management experience (UKG Dimensions, UKG Pro WFM/Kronos, or related UKG solutions), to include full lifecycle UKG WFM implementation experience from requirements gathering through post go-live stabilization. This person should be techno-functional and possess hands-on UKG WFM configuration experience. Travel is expected at up to 25% to support U.S. facilities and go-live/implementation needs (with potential Mexico travel as business requires).

Benefits:

• Competitive base compensation based on candidates’ experience
• 15% annual bonus based on organization and individual performance.
• Employee Stock Ownership Program (ESOP)
• 401(k) with employer match
• Comprehensive medical, dental, and vision coverage
• Life and disability insurance
• Wellness reimbursement program

Day-to-Day Responsibilities

• Serve as the hands-on UKG WFM subject matter expert and functional consultant across multiple business units.
• Work directly in UKG WFM to understand current configuration, processes, and improvement opportunities.
• Translate business and operational requirements into practical, scalable UKG WFM solutions.
• Design, configure, test, and deploy UKG WFM functionality based on business requirements.
• Lead or actively participate in full lifecycle initiatives from requirements through go-live, stabilization, and optimization.
• Troubleshoot system and configuration issues with a root-cause approach and implement sustainable fixes.
• Coordinate and execute testing and support User Acceptance Testing (UAT).
• Partner with HR, Payroll, Operations, managers, and end users to understand workforce challenges and priorities.
• Identify underutilized UKG capabilities and recommend enhancements to improve adoption and business value.
• Develop implementation/deployment plans and support go-live activities with hands-on involvement.
• Create documentation, job aids, user guides, and training materials for nontechnical users.
• Deliver end-user training and support adoption of new processes and platform enhancements.
• Develop and enhance reporting, dashboards, and workforce analytics to support decision-making.
• Analyze workforce data trends (labor utilization, overtime, scheduling, attendance, staffing, productivity) and present actionable recommendations.
• Establish best practices for consistent enterprise UKG usage and ongoing optimization.

Required Skills & Qualifications

• 3+ years of hands-on UKG Workforce Management experience (UKG Dimensions, UKG Pro WFM/Kronos, or related UKG solutions).
• Full lifecycle UKG WFM implementation experience from requirements gathering through post go-live stabilization.
• Hands-on UKG WFM configuration experience.
• Requirements gathering experience with the ability to translate needs into UKG solutions.
• Project or implementation ownership experience with accountability for outcomes and deliverables.
• Strong troubleshooting and root cause analysis capabilities.
• Experience with core WFM domains such as timekeeping, scheduling, attendance, accruals, labor management, and workforce processes.
• Ability to communicate complex UKG functionality in practical terms to business stakeholders.
• Ability and willingness to travel approximately 25% based on business needs.
• Must be authorized to work in the United States without current or future sponsorship.

Preferred Skills & Qualifications

• Manufacturing or highly complex workforce environment experience.
• Experience supporting global or multi-country workforce management environments.
• Strong analytics mindset with experience building workforce reporting and dashboards.
• End-user training development and delivery experience.
• Spanish language proficiency.
• Experience identifying and executing opportunities to maximize value from existing UKG investments.
• Experience with integrations across Payroll, HRIS, ERP, or related enterprise systems.
• Experience leading or developing Workforce Management teams or functions.
• Experience identifying and executing opportunities to maximize value from existing UKG investments.