Insurance Verification Specialist

Insurance Verification Specialist (Remote)

Location: Southern Cancer Center
Employment Type: Full-Time | Remote

Position Summary

Under minimal supervision, the Insurance Verification Specialist is responsible for verifying patient insurance benefits, ensuring accurate demographic and eligibility information, and supporting the financial documentation process. This role plays a critical part in maintaining compliance with the US Oncology Compliance Program, including adherence to the Code of Ethics and Business Standards.

Key Responsibilities

• Contact insurance companies to verify patient benefits.
• Complete insurance verification and reimbursement/liability summary forms.
• Review and update patient demographic and insurance information as needed.
• Document a brief summary of insurance verification in each patient account.
• Scan and forward completed benefit and liability information to the appropriate office.
• Prepare financial folders with enrollment cards, liability forms, and demographics.
• Track account activity using Excel spreadsheets.
• Maintain accurate insurance, demographic, and eligibility data in the system.
• Assist in maintaining manuals, logs, and required documentation.
• Ensure patient confidentiality and compliance with clinic/corporate policies.
• Support other business office functions as needed.

Minimum Qualifications

• High school diploma or equivalent required.
• At least one year of medical business office experience, including insurance procedures and patient interaction.

Physical Demands

• Ability to sit for extended periods; occasional stooping, bending, and stretching.
• Lift files or paper weighing up to 30 pounds occasionally.
• Manual dexterity for operating office equipment (keyboard, calculator, copier, etc.).
• Vision correctable to 20/20 and normal hearing for phone communication.
• Prolonged computer screen viewing and typing required.

Work Environment

• Remote work setting with frequent interaction via phone and electronic communication.
• Collaboration with staff, patients, and the public.

Join Southern Cancer Center and make a difference by ensuring patients receive the care they need with confidence and clarity.