Field Service Rep - West/Northwest (Physical Properties)

Company Overview PAC is a leading global provider of advanced analytical instruments for laboratories and online process applications in hydrocarbon processing industries (upstream, midstream, and downstream). PAC offers cutting‑edge technology backed by strong R&D in chromatography, elemental analysis, physical properties, ultrasonic, fluorescence, spectroscopy, and microscopy/video imaging. Your Role PAC is seeking a self‑motivated Field Service Technician for the West/Northwest Region of the United States. The role requires travel across the country and internationally, as needed. The technician must live near a major airport, preferably Los Angeles, San Francisco, Seattle, or Denver. The Field Service Technician installs, configures, calibrates, certifies, repairs, maintains, troubleshoots, and operates PAC’s Physical Properties instruments at customer sites; provides product training; builds customer relationships; and assists with application troubleshooting. Essential Tasks Performs installations, preventive maintenance, calibration, and breakdown repairs on PAC's Physical Properties lines used in refining, petrochemical, and pharmaceutical industries. Provides telephone support as needed. Runs calibration and check standards per ASTM or customized methods to meet product performance specifications. Performs preventive and corrective maintenance of test apparatus and peripheral equipment in the field. Works with sales counterpart to upsell/cross‑sell PAC products and services and grow overall PAC business. Provides technical support to customers ensuring correct product selection for their applications. Assists with PAC’s strategic growth initiatives and understands installed base to provide superior service support. Proactively learns and teaches PAC’s new products to support newly launched products. Notifies quality of any premature or recurring product/part failure using appropriate communication tools. Performs product training during service visits, if needed. Services, installs, and troubleshoots PAC software. Performs pre‑commissioning activities including system checkout, instrumentation calibration, and communication testing. Installs and operates test apparatus during test cycles to produce, regulate, and record effects of actual or simulated conditions such as flash point, distillation, cold properties, evaporative loss, viscosity, vibration, and other physical property tests. Tests and tunes company product including machinery testing, control loop tuning, and troubleshooting. Uses hand tools, computerized equipment, test equipment, and software to perform testing functions and repairs. Manages assigned inventory for repairs to ensure accurate documentation for transfer before and after service calls. Maintains knowledge of product specifications and expands knowledge base. Provides recommendations on the development and introduction of new products and/or services based on first‑hand experience of product performance and customer needs. Provides mentoring to less experienced field service personnel and customers. Prepares administrative tasks (expenses, reports, etc.) and NPS surveys. Additional Responsibilities & Duties Follows all company safety policies and customer safety policies when on‑site. Assists with related special projects as required. Responds to change productively and handles other duties as required. Qualifications Education & Experience Associate degree in chemistry or electronics, or equivalent experience. Technical B.S. degree is a plus. Minimum five years’ experience working with analytical equipment for the petrochemical industry; or equivalent experience and education. Knowledge of the petroleum/refining industry and ASTM methods associated with testing protocol as related to PAC instruments is a plus. Two years relevant field service experience preferred. Prefer experience with the following applications: Distillation Flash Point Cold Flow Thermal Oxidation Sulfur analysis Knowledge & Skills Strong problem‑solving skills Demonstrated ability to successfully interact with customers Proficiency with computer tools Solid working knowledge of field service Excellent organizational skills Demonstrated verbal and written communication skills Understanding of sample conditioning systems used for process analyzers Familiarity with process communications including 4‑20 mA current loops, Modbus, and TCP/IP networking for process system analyzers is a plus. Physical Requirements The employee is regularly required to sit, use hands, and talk or hear; occasionally required to stand, walk, and lift up to 25 pounds, and occasionally lift up to 50 pounds. Specific vision requirements include close vision, distance vision, color vision and ability to adjust focus. Working Conditions The work environment may involve exposure to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock in the operations, laboratory areas or on customer sites. Noise level is usually moderate in the office but may occasionally be high. On‑site service noise and exposure levels may vary depending on customer site conditions. Other Skills, Abilities, and Qualifications 90% travel required; may require international travel. Current driver’s license. Passport to be provided at company expense when required. Compensation and Benefits The hourly pay range for this position based in California, Washington, and Colorado is $36.00–$43.00. Compensation within this range will be based on qualifications. Benefits include health and wellness benefits, a 401(k) savings plan, paid time off, and tuition assistance. Privacy We are committed to protecting and promoting your privacy. Please review our Applicant Privacy Notice. Equal‑Opportunity Employer Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor. Education Preferred: Associate’s or better in chemistry or related field. #J-18808-Ljbffr Pac Llc