Dental Treatment Coordinator

Riccobene Associates Family Dentistry is looking for a full-time Treatment Coordinator to join our Mount Pleasant office! This is a role for someone who loves connecting with people, has a knack for finances and problem-solving, and takes pride in helping patients feel confident about their dental care journey. About the Role As our Treatment Coordinator, you'll be part educator, part advocate, and part financial guide — helping patients understand their treatment plans, feel comfortable with their options, and move forward with confidence. You'll be a key link between clinical care and the business side of the practice, all while delivering the warm, efficient experience our patients count on. What You'll Do Sit down with patients to understand their oral health history, concerns, and goals Walk patients through their treatment plan, answering questions and addressing concerns Help patients prioritize treatment and map out a plan for scheduling and payment Build genuine trust and rapport with every patient Lead financial consultations for new patients and whenever a new treatment plan is presented Manage payment options and policies that uphold the practice's financial integrity Educate patients on their dental benefits and how they apply to treatment Handle insurance billing, payment posting, and claim estimations Track dental benefit accounts receivable and follow up on claims to keep payments on time Connect patients with outside financing options and explain how they work Monitor patient account balances and support the practice's collections process Welcome new patients to the practice — reviewing health history, explaining the doctor's exam, and highlighting what makes the practice special Greet and check patients in and out before and after treatment Answer incoming calls — new patient inquiries, emergencies, scheduling, records requests, and follow-ups Pitch in on general office duties as needed What You Bring Previous front office dental experience required Comfort with computers and the ability to pick up new software, including Microsoft Office Suite Familiarity with dental treatment plans and insurance requirements preferred Experience with dental/medical practice management software a plus Initiative, dependability, and promptness Strong time management and organizational skills to juggle multiple priorities Comfort working in a fast-paced environment Strong written communication and presentation skills Willingness to travel between locations, if needed A balance of independent thinking and team collaboration Excellent phone skills and clear communication with patients and teammates alike Why You'll Love It Here Full health, dental, and vision insurance Life insurance Paid time off A dynamic role where you make a real impact on patients' care and confidence #J-18808-Ljbffr