Collections Specialist

Job Description

Job Description

The Collections Specialist will be responsible for establishing payment terms with customers and collecting payment against those terms according to established standards. He/she will follow collection procedures established by the organization and may assist with billing as needed.

Rate of Pay: $21.00 - $24.00 per hour

Location: Marlborough, MA (onsite)

Essential Duties and Responsibilities

• Collection calls and/or correspondence to solicit payment on overdue accounts and take all necessary actions to collect.
• Provides customer service regarding collection issues, processes customer refunds, processes and reviews account adjustments, resolves client discrepancies and short payments.
• Processes customer credit applications to determine credit worthiness.
• Responsible for monitoring and maintaining assigned accounts. Includes customer calls, account adjustments, small balance write off.
• Customer reconciliations and processing credit memos.
• Accountable for reducing delinquency for assigned accounts.
• Maintains records of all delinquent accounts, bankruptcies, and credit risks.
• Prepares and files collections paperwork on approved accounts.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Must communicate & follow up effectively with sales dept. regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with commercial and residential customers.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Weekly and monthly reporting to direct supervisor.
• High volume phone calls to assigned delinquent customers.
• Manage customers on the On Hold List.
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
• Internal and External customer interface.
• Participate in team review meetings.

Knowledge, Skills, and Abilities

• Ability to understand instructions furnished in written, oral or diagram form.
• Ability to read and interpret documents including Company policies and procedures, safety rules, operating and maintenance instructions, maps and road signs.
• Ability to speak, cooperate and communicate effectively with customers, co-workers and management.
• Ability to work independently and manage pressure to meet deadlines.
• Basic computer literacy including email and internet skills.
• Ability to perform basic math functions.
• Ability to work in a fast-paced environment
• Highly detail oriented
• Ability to learn operating procedures quickly and be able to execute consistently up to standard.

Required Qualifications

• Must have High School Diploma or Equivalent
• 3 years High Volume corporate Collections experience.
• Knowledge of Billing and Collections procedures.
• Accounts Receivable knowledge/experience a plus.
• Must be able to operate in a drug-free workplace

Company Offered Benefits

• Room for Growth!
• Medical, dental and vision insurance
• Employer paid life insurance
• Employee discount for services offered in your area!
• Matching 401K
• 6 paid holidays, 2 paid floating holidays and generous paid time off plan

Wind River Environmental services and maintains a broad array of non-hazardous liquid waste systems, including grease traps, septic tanks and related waste systems. Headquartered in Marlborough, MA we offer a full suite of services to business, residential and municipal customers throughout the East Coast.

EEO Statement: Wind River Environmental LLC is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.