Host/Food Runner

Job Description

Job Description

30hop American Restaurant and Bar in Ankeny, IA is looking for Support Staff to join our team!

We’re a lively, energetic restaurant and we want friendly, enthusiastic people who enjoy connecting with Guests and working in a fast-paced environment. With great food, a welcoming atmosphere, and opportunities to earn excellent tips, this is a great role whether you’re looking for a seasonal position or want to be part of a long-term team. Come work somewhere that truly values its people and supports your growth.

30hop is a Midwest-based, full-service American bar and kitchen with locations across Iowa, Kansas, Missouri, and Nebraska. Established in Iowa, we’ve steadily expanded into multiple states, with plans to grow to 30 premier locations over the next 10 years. Each new location allows us to share our passion for hospitality while offering our team fresh opportunities to grow, learn, and advance their careers.

Compensation for fully trained Support Staff starts at $8.10/hour plus tips, with tip payouts distributed nightly.

Schedule: Full-time with shifts ranging from 4–8 hours depending on availability. Weekend availability is required, including Sundays as needed.

Full-time Benefits: Available for all full-time employees who work on average 35 hours per week or more.

• Paid Time Off- 2 weeks (10 days) of PTO and up based on tenure
• Medical Coverage Options- 30hop Group pays 50% of the medical premium
• Dental & Vision Coverage options
• 401(k) plan with discretionary employer match for eligible employees

• Guest Discounts- 25% off for you and up to 7 guests!
• Employee Assistance Program- 6 free counseling sessions per issue, per year!
• Craft Concepts Restaurant discounts to over 25 locations in Iowa, Omaha, Kansas City and Missouri areas!- 25% off for you and up to 1 guest, Sunday-Thursday.
• Employee appreciation party. We throw a party for our staff!

Responsibilities:

• Create a welcoming first impression by greeting and assisting guests with enthusiasm and professionalism
• Seat guests efficiently while managing restaurant flow and waitlists
• Provide accurate wait time estimates and communicate updates clearly to guests
• Coordinate seating arrangements to maximize dining room efficiency
• Support smooth transitions between the host stand, dining room, and service teams
• Assist with reservations, phone inquiries, and to-go orders
• Reset and maintain tables and dining areas throughout service
• Monitor restroom cleanliness and overall guest-facing areas
• Deliver food to guests accurately while maintaining presentation standards
• Communicate with kitchen and service teams to ensure timely food delivery
• Assist fellow team members to help maintain efficient restaurant operations
• Support opening, closing, and additional operational duties as assigned

Qualifications:

• Must be at least 16 years old
• Strong communication and organizational skills
• Comfortable working in a fast paced hospitality environment
• Friendly, positive, and guest focused attitude
• Ability to multitask and manage priorities during busy shifts
• Team oriented mindset with willingness to support restaurant operations
• Availability to work evenings, weekends, and holidays

Skills:

• Strong time management and multitasking abilities
• Professional and hospitality driven demeanor
• Ability to stay organized in high volume environments
• Problem solving and guest service skills
• Strong teamwork and communication abilities

*30hop is an Equal Opportunity Employer