Service Delivery Lead: Coaching & Operations

Cortavo, Inc.

Cortavo, Inc. is hiring a Service Delivery Team Lead to oversee daily queue management, coach analysts, ensure SOPs, and drive continuous improvement. The role reports to the Team Lead and indirectly to the Director of Service Delivery. You will balance workload, monitor SLA performance, and support onboarding and 90-day reviews. The position emphasizes hands-on technical troubleshooting when needed, and close collaboration with leadership to improve process and customer outcomes. #J-18808-Ljbffr Cortavo, Inc.

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Vacancy posted 4 days ago

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