Office Assistant

Office AssistantAt Integrea Community Mental Health System, you're not just joining a workplace—you're joining a mission-driven team that cares deeply about its consumers, its community, and each other. We invest in our employees with comprehensive benefits—including Blue Cross/Blue Shield health and dental, vision and supplemental insurance options, and the security of participating in the Retirement Systems of Alabama (RSA).Position Summary:The Office Assistant provides front-line administrative and clerical support to ensure smooth day-to-day operations within the mental health clinic. This position is responsible for greeting consumers, managing phone calls, scheduling appointments, and maintaining accurate records. A key responsibility is to collect, verify, and update insurance information and demographic data to ensure compliance and proper billing.Key Responsibilities:Greet consumers and visitors with professionalism and courtesy, creating a welcoming environment.Answer and direct phone calls, respond to inquiries, and schedule appointments for providers.Collect, verify, and update consumer insurance information at intake and during ongoing visits.Maintain current demographic and contact information for consumers in the electronic health record system.Assist with processing forms, medical records requests, and other administrative tasks.Support clinical and administrative staff by preparing and organizing documentation as needed.Ensure compliance with HIPAA and confidentiality regulations when handling consumer records.Monitor the waiting area and assist consumers with questions, forms, and general support.Assist with billing preparation by verifying insurance coverage and eligibility when requested.Perform general office duties including filing, faxing, scanning, and data entry.Perform all other duties as assigned.Qualifications:High school diploma or equivalent required; associate degree in office administration, business, or healthcare preferred.Previous experience in a healthcare, behavioral health, or office setting strongly preferred.Active CNA Certification strongly preferred.Knowledge of medical insurance verification and demographic data collection preferred.Proficiency in Microsoft Office Suite and electronic health record (EHR) systems.Strong interpersonal, communication, and customer service skills.Ability to maintain professionalism and confidentiality in a mental health care environment.Strong organizational skills and attention to detail.Excellent interpersonal and communication skills.Work Environment & Schedule:This is a non-exempt, full-time position.Standard hours are Monday through Friday, 8:00 AM – 4:30 PM ESTSome flexibility may be required based on clinic needs or events. Integrea Community Mental Health System