Insurance Customer Service Representative

Property & Casualty Insurance Customer Service RepresentativeWe are seeking an experienced Customer Service Representative to provide advanced customer service and support to internal staff and external clients across a suite of Property & Casualty insurance products.The ideal candidate will have previous customer service and/or insurance experience, strong problem-solving abilities, and the ability to research and resolve complex client inquiries while maintaining a high level of professionalism.Customer Service & Client SupportProvide advanced customer service and support to internal staff and external clients.Respond to inbound calls and place outbound calls as required by the business.Research and resolve client questions, concerns, and service issues.Identify, investigate, and research user questions and problems.Escalate unresolved issues to appropriate technical or professional personnel for follow-up.Diffuse client concerns and notify management of critical situations to ensure appropriate resolution.Maintain accurate documentation of all internal and external communications.Build and maintain positive, professional relationships with clients, insurance carriers, and internal/external business partners.Property & Casualty Insurance SupportProvide support across a variety of Property & Casualty insurance products and services, including:Workers' CompensationERISABondsBusiness Owner's Policies (BOP)Employment Practices Liability Insurance (EPLI)Other Property & Casualty products and servicesResponsibilities include researching and resolving product and service issues and providing accurate information to internal and external clients.Systems & Technical SupportAssist users with technical products by answering questions and troubleshooting problems.Utilize multiple software applications, insurance carrier systems, and bureau websites to research and respond to client inquiries.Work with internal applications, including:Human Resource Information Systems (HRIS)Online Reporting SystemsMaintain comprehensive knowledge of supported insurance products, systems, and internal/external processes.Stay current on changes to internal product offerings, systems, and procedures.Process Improvement & ComplianceIdentify opportunities to enhance existing processes and procedures.Develop recommendations for new or improved processes and present them to management.Remain current on regulatory changes, policy updates, and insurance industry developments.Participate in assigned projects and required training.Perform additional duties as assigned.QualificationsHigh school diploma or equivalent required.Minimum of 2 years of customer service or insurance-related experience.Property & Casualty insurance experience strongly relevant to the position.Experience supporting Workers' Compensation, BOP, EPLI, bonds, or related commercial insurance products is a plus.Strong customer service and client relationship skills.Strong research, investigation, and problem-solving abilities.Ability to manage and de-escalate complex customer concerns.Ability to navigate multiple software applications and online systems.Strong verbal and written communication skills.Ability to accurately document customer interactions and resolutions.Ability to work effectively with clients, insurance carriers, and internal business partners.Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.