ADMINISTRATIVE SUPPORT TECHNICIAN

Administrative Support

This is the second of five levels in the Administrative Support series. Incumbents provide routine, and some non-routine clerical support to a department or function. Responsibilities may include collecting and reviewing data; calculating non-routine payments; making travel arrangements; reviewing and reconciling travel expenses; updating and maintaining records and data; creating documents and correspondence; and performing the duties of the lower level.

(The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Other duties may be assigned.)

• Organizes and maintains files, which includes creating and maintaining confidential department/employee files; filing documents alphabetically, numerically, or by other prescribed methods.
• Composes a variety of standard and/or specialized correspondence, reports, documents, applications, forms, memos, and/or other applicable materials.
• May review and reconcile travel expenses; ensures compliance with travel policies.
• Collects and reviews data for accuracy and reasonableness.
• Calculates, accepts, and receipts non-routine payments.
• Interacts in a positive manner on internal and external requests.
• Maintain detailed records of department files.
• Assist in solving issues that may arise.
• May complete lower level administrative duties within area of assignment.
• Performs other duties of a similar nature or level.

This position does not require supervisory responsibilities.

EDUCATION AND EXPERIENCE High School Diploma or equivalent (G.E.D.), two years of customer service or office experience and specialized departmental knowledge or training; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

LICENSING REQUIREMENTS Valid Driver's License as per State law or requirement

QUALIFICATIONS To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• KNOWLEDGE
• Modern office procedures and equipment;
• Recordkeeping principles;
• Basic mathematical concepts;
• English language, grammar, and punctuation;
• Filing systems;
• Customer service principles;
• Computers and related software applications.

• SKILLS
• Maintaining records and files;
• Performing mathematical calculations;
• Applying policies and procedures;
• Compiling date and preparing reports;
• Providing customer service;
• Using proper English, grammar, punctuation, and spelling;
• Maintaining databases;
• Composing, proofreading, and editing documents;
• Using computers and related software applications;
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

PHYSICAL REQUIREMENTS

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Positions in this class typically require: reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.
• Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and risk of electrical shock.
• The noise level in the work environment is usually moderate.