Frontline Capability Lead

Frontline Capability Lead

Reports to: Senior Director, Talent Development

Location: Preferred to be based in Charlotte, NC / Open to location

JOB SUMMARY

This role develops and maintains the standards, frameworks, and learning solutions that enhance officer and supervisor effectiveness while ensuring consistent, scalable capability development aligned with business priorities. The role serves as the enterprise subject matter expert for frontline capability and enables execution through regional and operational teams while supporting national or multi-regional client specific facilitation needs as required.

SPECIFIC DUTIES

• Design and maintain enterprise programs, playbooks, facilitator guides, learning pathways, and digital assets aligned to frontline capability.
• Own enterprise design standards, learning architecture, and development frameworks for frontline and first line leader capability, including instructor led, virtual, blended, GCA / multi-regional client specific, and regulatory training solutions.
• Own the design standards for GCA and multi-regional client specific frontline development to ensure alignment with enterprise capability expectations.
• Enable scalable delivery through regional and operational teams while providing facilitation support for GCA, and multi-regional client specific frontline programs as needed.
• Ensure frontline capability strategies support retention, client experience, workforce readiness, and operational performance.
• Govern the lifecycle of frontline content in partnership with Digital Learning, including creation, maintenance, and retirement.
• Establish quality assurance and measurement processes to evaluate program effectiveness, monitor field impact, and drive continuous improvement using performance data, client feedback, and operational insights.

Compensation & Benefits

Depending on experience, Securitas will offer $85,000-$90,000 annually. You’ll also receive a great benefit package that includes:

• Medical, dental, vision, and life insurance
• 10 accrued vacation days, 4 personal holidays, 6 sick days
• 401(k) with company match

Company Website:

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.

#AF-SSTA

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits include:

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

Our Company Mission:

Securitas’ mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:

Securitas’ core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don’t compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance:

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don’t. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers’ premises.

Helpfulness:

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.