Claims Assistant

Claims Assistant

Be here. Be great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Great American Financial Institution Services (FIS) specializes in providing risk management and product enhancement programs to vehicle lenders and lessors, commercial equipment lenders, auto dealers and mortgage lenders throughout the U.S. and Canada. Target clients include commercial banks, credit unions, finance companies, buy-here pay-here dealers and leasing and rental concerns.

FIS insures all forms of collateral securing mortgages, retail installment contracts and loans. This includes but is not limited to residential and commercial real property, commercial vehicles, commercial contents and equipment, motorcycles, recreational vehicles, watercraft and aircraft.

The FIS Division is currently searching for a Claims Assistant in our downtown Cincinnati office. Great American's culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in-office days are Tuesday–Thursday, with the fourth day determined by business needs. The initial training period will be 5 days a week in-office.

Essential Job Functions and Responsibilities

• Reviews and sets up new claims for a claims team.
• Completes initial contacts with interested claim parties (i.e. insureds, agents, field adjuster, borrowers, etc.)
• Completes initial coverage review and inputs appropriate claim notes. Secures and analyzes necessary information (i.e., reports, policies, appraisals, releases, statements, records or other documents) to assist in the investigation of claims.
• Ensures that claims handling is conducted in compliance with applicable statutes, regulations and other legal requirements, and that all applicable company procedures and policies are followed.
• Continued professional development and certification in area of chosen expertise required; appropriate certifications could include Associate in General Insurance (AINS), Associate in Claims (AIC), etc.
• Performs other duties as assigned.

• Must be able to pass adjuster licensing exam within 6 months of being hired.

Job Requirements

• Bachelor's Degree or equivalent experience preferred.
• Generally, 0-1 years of claims/insurance experience.
• Must be able to pass Property and Casualty Insurance license exam within 6 months of being hired.

Business Unit: Financial Institution Services

Benefits: We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at

*Excludes seasonal employees and interns.