Technical Support Engineer

Technical Support Engineer (Integrations / API) Location : New York (Onsite) Compensation : $100,000 – $140,000 + equity We’re working with a high-growth, VC-backed startup building the integration layer that connects HR, payroll, and workforce software. This is a strong engineering-led environment with a fast-moving product team, and the company is scaling quickly with strong investor backing. The Role We’re hiring a Technical Support Engineer to sit at the intersection of engineering, integrations, and customer success. This is not a traditional support role. You will act more like a customer-facing engineer, responsible for diagnosing, debugging, and resolving complex technical issues across APIs, integrations, and data flows. What You’ll Be Doing Own and resolve complex technical support cases end-to-end Debug API issues, integration failures, and data flow problems Work directly with customers to troubleshoot production issues Analyse logs, error states, and system behaviour to identify root causes Collaborate with engineering to elevate and resolve deeper product issues Contribute to improving internal tooling, documentation, and support processes Act as the technical bridge between customers and the engineering team Experience 3-7 years of experience in a technical support or support engineering role Hands‑on experience debugging APIs and supporting B2B software products Experience working in a high‑growth VC‑backed startup or scale‑up environment Direct exposure to production systems, with ownership of technical issue resolution Experience in API infrastructure, data integration, or adjacent tooling companies Technical Skills Strong fundamentals in debugging applications and distributed systems Hands‑on experience with API troubleshooting and integration support Comfortable working with TypeScript‑based systems Experience querying and debugging data issues Ability to analyse logs, trace requests, and perform code‑level triage Strong understanding of data flows, webhooks, and third‑party integrations #J-18808-Ljbffr