Remote Call Center Representative

LOCATION Angeles City, PH POSITION OVERVIEW MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call‑center footprint and operations that extend across multiple countries. In this role, you’ll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services, all while delivering exceptional service. This is a fantastic opportunity to contribute to high‑impact projects with some of the world’s most iconic brands. Strong proficiency in English, both written and spoken is required. Candidates must have prior call‑center experience and reside within 80 km of our office. You’ll also need: High‑speed internet connection Appropriate, quiet work environment High language proficiency in English Work‑from‑home experience POSITION RESPONSIBILITIES Key Responsibilities: Handle inbound and outbound calls professionally and efficiently. Resolve customer issues on the first call through effective problem‑solving. Research and retrieve information across systems to support customer needs. Accurately document interactions and process claims. Guide customers through options to find the best solutions. Follow scripts, policies, and procedures while using available resources. Protect customer privacy and handle sensitive information appropriately. Escalate complex issues to the appropriate team members. Stay current with training, updates, and program knowledge. Maintain consistent attendance and adhere to scheduling requirements. CANDIDATE QUALIFICATIONS Qualifications Must be 18 years or older. High school diploma or equivalent. Previous call‑center experience. Work‑from‑home experience. Strong command of the English language. Typing speed of 20+ WPM. High‑speed internet connection. Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). Familiarity with Windows operating systems. Skilled in troubleshooting and follow‑up. Able to multitask and self‑manage effectively. Excellent interpersonal skills. CONDITIONS OF EMPLOYMENT Must be authorized to work in the country where the job is based. Must be willing to submit up to a level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: HMO Coverage plus a dependent. Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage. Dental Coverage – In‑house dental assistance worth ₱5,000. Free meal during training. Career growth and learning. Allowances for rice, clothing, laundry and meals. Performance and loyalty bonuses. Frequent disinfection, fogging of workplace. Opportunities for growth and promotion. Employee shuttle services. Company retreats and off‑site events. Social and recreational programs. In‑office rewards, raffles, recognition gifts, and treats. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. #J-18808-Ljbffr