Front Desk Lead

Position Summary The Full-Time Front Desk Lead is responsible for ensuring smooth day-to-day operations, delivering exceptional member experiences, supporting events, maintaining club standards, and assisting management with operational execution. The role will spend significant time working directly at the front desk while also taking ownership of operational projects and helping oversee club activities when management is not present. Key Responsibilities Member Experience & Hospitality Serve as a primary point of contact for members and guests. Deliver a welcoming and professional experience at all times. Resolve member concerns and escalate issues when necessary. Build relationships with members and help foster community engagement. Support membership retention and satisfaction initiatives. Front Desk Operations Manage court bookings, reservations, and programming registrations. Process memberships, payments, retail purchases, and guest check-ins. Ensure accurate use of Playtomic, booking systems, and internal tools. Answer phone calls, emails, and member inquiries promptly. Maintain accurate member records and operational documentation. Club Operations Perform regular facility walkthroughs throughout the day. Ensure courts, lounges, locker rooms, bathrooms, and common areas meet club standards. Report maintenance issues and follow up until resolved. Assist with inventory management and supply ordering. Support opening and closing procedures. Event & Programming Support Assist in the execution of tournaments, socials, clinics, leagues, and corporate events. Coordinate event logistics including check-in, court assignments, setup, and breakdown. Act as the operational lead for smaller events when management is not present. Ensure a seamless experience for participants and guests. Staff Leadership Serve as a role model for front desk associates. Assist with onboarding and training new staff members. Help maintain accountability to club standards and SOPs. Provide feedback to management regarding operational opportunities and challenges. Support shift coverage and staffing coordination when needed. Membership & Sales Support Assist prospective members with membership selection and onboarding. Actively promote memberships, events, programming, and club offerings. Support retail sales and product recommendations. Help identify opportunities to increase member engagement and revenue. Administrative & Operational Projects Assist management with operational initiatives and special projects. Monitor event registrations and participation. Support reporting, data tracking, and membership administration. Help implement and maintain club SOPs and operational standards. Benefits Full-time employment. Complimentary or discounted padel court access. Free racket rentals. Access to club facilities and wellness amenities. Employee discounts on retail and programming.Evening and weekend availability required.
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