Integration Specialist - Municipal Metering

Job Overview Ferguson is seeking an Integration Specialist to provide high-quality technical support for municipal metering systems while assisting with system integrations and deployments. This role is primarily support-focused, ensuring customers receive timely, effective troubleshooting and guidance, while also supporting project implementation efforts. Remote and Travel Requirements Candidate must reside in Florida Remote role with approximately 15% travel (3 days per month); remaining time is remote Travel primarily within the assigned region, with occasional overnight stays Key Responsibilities Serve as a primary technical support resource for customers utilizing Neptune systems nationwide Troubleshoot and resolve customer issues through remote sessions, phone, and ticketing systems Proactively monitor and manage support tickets to ensure timely resolution and strong customer communication Document customer interactions, troubleshooting steps, and resolutions within the support system Collaborate with internal teams (Support, Sales, and Project Management) to address customer needs and elevate issues when necessary Assist with system integrations and support implementation efforts for municipal customers Deliver training to customers and internal teams on system operation and troubleshooting Provide technical product support to field technicians, customers, and vendors Qualifications Bachelor’s Degree preferred, but not required Experience in a customer service or technical support environment required Experience with utility billing processes, AMR/AMI systems, municipal water utilities, or related software preferred Strong troubleshooting and problem‑solving skills Excellent verbal and written communication skills Strong organizational skills with the ability to manage multiple priorities and ticket volume Professional, patient, and effective in resolving complex issues Ability to develop and deliver presentations to groups Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, SharePoint, etc.) Experience with CRM or ticketing systems (Salesforce, Zoho Desk) preferred Willingness and ability to travel as needed What Success Looks Like (First 90 Days) Gaining a strong understanding of Neptune systems, tools, and common support scenarios Shadowing team members and gradually taking on support tickets with guidance Demonstrating clear, professional communication with customers and internal teams Accurately documenting tickets, troubleshooting steps, and resolutions Becoming comfortable navigating the support system and internal resources Beginning to troubleshoot and resolve basic to intermediate issues independently Pay Range $3,375.00 - $7,333.70 (estimated monthly for salaried roles, hourly for other roles). This role is bonus or incentive plan eligible. Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. Benefits At Ferguson, we care for each other. We value our well‑being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well‑being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance, and a 401(k) with company match, but also offers mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more. The Company is an equal opportunity employer and a government contractor that shall abide by the requirements of 41 CFR 60‑300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60‑741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information. #J-18808-Ljbffr Ferguson