Instructional Designer-Epic - HaBITTS

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.


Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.


Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

General Summary:

The Instructional Designer is an Epic certified instructor responsible for providing successful training to a diversified audience for the HFHS implementation of an electronic healthcare record utilizing the EPIC system of applications. It will require flexible work hours to meet the needs of the user community. Under general supervision, organizes and conducts moderately complex training and educational programs for Epic application. Maintains records of training activities, employee progress, and program effectiveness. This job is responsible for improving the image and productivity of the application end user experience. Certified candidate will be providing computer, workflow based and procedural training, and completing operations improvement projects. The Instructional Designer will provide management oversight for the credentialed trainers within their application area. This will include assisting with the recruitment and hiring of these individuals, coordinating schedules and tasks and providing quality assessments of their instructional skills and classroom performance. Requires a strong skill set in interpersonal, written and verbal communication.

Qualifications

Education Required:

• Associate's Degree or equivalent from a two-year college or technical school required. Bachelor's Degree preferred. Bachelor's degree in education, instructional design, clinical field or equivalent combination of education and experience preferred.
• One to two (1-2) years of experience with specialized information systems in a clinical healthcare environment and/or one to two (1-2) years of clinical/healthcare training experience.
• Medical Assisting, Nursing, Health Care Administration, Project Management or Information Technology preferred.
• Three to five (3-5) years of computer related experience required preferably in a medical clinic setting or training in a hospital setting preferred. Instructional Design experiencing preferred.
• Experience EMR training and/or implementation a plus preferred.
• Knowledge of HFHS clinical and operational workflows, as well as policy and procedures is beneficial.
• Ability to consistently present scripted training materials to large groups, and to conduct engaging and effective training sessions to diverse audiences including management staff, nurses, medical assistants, ancillary support staff, physicians, mid-level providers (NP & PA) and others.
• Ability to design educational curriculum incorporating operational workflows and policies.
• Well respected by peers and management and viewed as a trusted resource.
• Patience, with the ability to adapt to challenging classroom situations & personalities.
• Outstanding customer service, people and organizational skills.
• Excellence orientation:
  • Constantly looks for ways to improve personal and organizational performance.
  • Ability to maintain a high-level of energy, adaptability and flexibility necessary for this project.
  • Prior knowledge and expertise in either the training and/or implementation of health care information technology solutions.
  • Must be comfortable in the use of Microsoft Office Suite technology, but it is not necessary to be an "expert".

Certifications:

• Epic certification candidate preferred. Epic certification will be required once hired and needs to be complete within first 90 days or based on first available Epic training.