ATM Field Service Technician

ATM Field Service TechnicianAs an ATM Field Service Technician, you will be responsible for supporting the banking services department by providing quality service on our various projects. The FST will service customers by determining issues with products, resolving problems, performing preventative maintenance, installation, and training customers on the proper use of equipment. This person will be self-motivated, have a strong desire to learn a trade, and have the willingness to be part of a team that exceeds our customers' expectations.Duties and Responsibilities:Provide onsite technical support and repairs of customers' equipment, may include training customers on proper use of equipmentCommunicate with Dispatch to maximize productivity. Provide detailed documentation of troubleshooting, repairs performed, parts used, and current status of equipment. Keep reports of service requests and complaintsDrive company vehicle to various customer locations as directed by Dispatch. Be readily available to accept repair, install, and/or preventative maintenance calls from DispatchReport defective material or inaccuraciesOrganize and manage paperwork, inventory tools and partsInitiate orders for replacement parts and/or for correcting orders (shortages, wrong item shipped, etc.)Perform required administrative duties, meetings, parts returns, timesheets, expense reports, and detailed ticket analysisProvide weekly vehicle maintenancePerforms other duties as assignedSkills/Requirements:Smart-phone familiarity and technologically savvyWorking knowledge of Microsoft Office (Word, Outlook, Excel)Mechanical/technological/electrical aptitudeAbility to complete the work on small, moving parts accurately and carefullyGood organizational skillsAbility to interpret written instructions and documentsAbility to learn through telephone trainingAbility to work independently with minimum supervisionAbility to communicate and provide excellent customer serviceValid driver's license and driving record in Good StandingAbility to maintain a reliable vehicle and appropriate liability vehicle insurance to perform work in the area, as deemed appropriate by Cennox liability insurance policy, currently in place and as amended in the futureSubject to pre-employment drug and alcohol testing requirements, as well as at random, reasonable suspicion, and post-accident drug and alcohol tests as deemed appropriate by Cennox current approved drug testing policyExperience:3+ years' experience with low voltage electronics, mechanical systems, and computer experienceExperience with alarm/CCTV systems, Safe or ATM technical experience is a plus3+ years of previous field service experience, preferredMilitary experience is a plusEducation:High school diploma or equivalentPhysical Requirements:Ability to lift and move 50 or more poundsAbility to work indoors and outside (including during inclement weather)Ability to stand for long periods of timeAbility to sit and drive vehicle with extensive travelAbility to climb, bend, stoop, and reach freelyMust have good hand-eye coordinationVision correctable to 20/20